The hardest part of most jobs is rarely the technical task — it is the difficult conversation, the negotiation that has to end well for both sides, and the self-discipline needed to keep performing under pressure. These three skills usually get taught separately, if they get taught at all.

This training course from the Arab British Fellowship Training Academy brings them together deliberately. Participants build practical communication and active listening skills, learn negotiation strategies that produce balanced outcomes, and develop the self-confidence and self-management habits that sustain performance over the long run.

Who Should Attend?

• Executives and employees in leadership and supervisory positions.
• Employees in administrative, development, and human resources departments.
• Professionals working in negotiation, public relations, and sales.
• Anyone seeking greater effectiveness at work through better communication and self-development.

By the End of the Course, You Will Be Able To:

• Apply active listening and effective communication tools professionally.
• Negotiate across various situations to reach mutually beneficial outcomes.
• Build genuine self-confidence and manage time and priorities effectively.
• Integrate communication, negotiation, and self-development into daily work.

• Module 1: The Conversations That Make or Break Your Day

  • Understanding the elements of communication and their role in the workplace.
  • Verbal versus non-verbal communication, and recognising personality styles.
  • Choosing the right communication approach based on the situation.

• Module 2: Listening as a Professional Skill

  • The difference between hearing and active listening.
  • Applying listening techniques to reduce misunderstandings and improve interaction.

• Module 3: Influence, Body Language, and Professional Presence

  • Understanding body language and its role in influence.
  • Persuasion and effective speaking skills for handling sensitive situations.

• Module 4: Negotiation Fundamentals

  • Defining negotiation and its objectives.
  • Stages of the negotiation process, from preparation to closure.
  • Characteristics of a successful negotiator.

• Module 5: Negotiation Strategies and Reading the Other Side

  • Integrative versus distributive negotiation approaches.
  • Common negotiation tactics and how to manage them.
  • Analysing the other party's position and assessing strengths and weaknesses.

• Module 6: Building Genuine Self-Confidence

  • Understanding personal strengths and overcoming negative thinking patterns.
  • Enhancing confidence through achievement and self-recognition.

• Module 7: Taking Control of Your Time

  • Effective time management principles and setting priorities.
  • Planning to achieve personal and professional goals.

• Module 8: Bringing It All Together at Work

  • Using communication skills to support negotiation outcomes.
  • Leveraging self-development to enhance performance under pressure.

• Module 9: Sustaining Balance Long-Term

  • Understanding the link between personal satisfaction and professional success.
  • Using self-assessment tools and building a sustainable development plan.