Start-ups and long-established companies alike run into the same wall sooner or later: an administrative crisis that threatens operations, morale, or reputation. What separates the organisations that recover quickly is not luck — it is having managers on the front line who know how to read the warning signs, act decisively, and turn the lessons of the crisis into stronger strategy.

This training course delivers practical, directly applicable solutions for the types of management problems facing companies today, and equips first-line administrative officials with proven methods for handling them — quickly, effectively, and with lasting impact. Participants also examine how leading global companies have handled the emergency problems they faced, drawing lessons that translate directly to their own organisations.

Target Audience

• First-line management.
• Employees within senior management offices.
• Those responsible for supervising and following up on executive work.
• Executive management officials.
• Staff following up on the work of department heads.
• Those working in administrative and field coordination of company projects.

By the end of this course, participants will be able to:

• Explain the role of administrative and executive managers in addressing company problems.
• Apply advanced approaches to making accurate administrative decisions.
• Use a set of administrative tools that help managers find solutions when facing crises.
• Apply the basic rules of how to deal with a crisis.
• Build administrative strategies that help confront emergency crises.

• Module 1: Before the Storm Hits — Early Warning and Prevention

  • Building the skills to prepare for the stage before a crisis erupts, and ways to avoid falling into one in the first place.
  • Mechanisms for identifying the early elements and warning signs of an administrative crisis.

• Module 2: What Counts as an Administrative Crisis, and Why It Happens

  • The concept of managing an administrative crisis, in practical terms.
  • The most significant causes behind administrative crises and how to address them.

• Module 3: Taking Control When the Crisis Hits

  • Developing control and management skills for handling an administrative crisis in real time.
  • Using information and communication offices to speed up access to accurate data that supports fast decision-making.

• Module 4: Mobilising People and Expertise

  • The role of management consultants in bringing innovative ideas and quick solutions to the table.
  • A mechanism for coordinating the efforts of human resources and core expertise within the company to arrive at model solutions.

• Module 5: Learning From the Crisis and Moving Forward

  • The role of administrative evaluation offices in recording observations after a crisis and identifying the causes of the imbalance.
  • Skills for updating, reshaping, and reformulating administrative strategies to match the crisis the company has been through.