One unanswered call, a delayed report, or a poorly run meeting at the executive level can ripple through an entire organisation within hours. The person managing the senior management office is often the one holding all of this together, and that responsibility demands far more than administrative know-how.

This training programme from the Arab British Fellowship Training Academy is built specifically for Senior Management Office Managers, equipping them with the organisational, coordination and leadership skills needed to keep fast-moving, high-pressure environments running smoothly.

Across the programme, participants strengthen their leadership and time-management abilities, sharpen communication with senior executives, and build the confidence to solve problems and manage administrative processes efficiently – skills that translate directly into stronger, more consistent institutional performance.

Who Should Attend?

• Executive office managers and administrative assistants working within senior management departments.
• Employees responsible for coordinating between senior leadership and different teams.
• Anyone involved in high-level office management activities in large or growing organisations.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Apply best organisational and administrative practices to manage office tasks efficiently.
• Strengthen internal and external communication with senior management and other departments, while improving time-management and personal organisation to boost productivity.
• Balance daily operational tasks with the organisation's strategic goals, ensuring the right resources are in place for success.
• Develop effective problem-solving strategies and handle emergency situations with flexibility.

The Executive Office Manager: Role, Challenges and Impact

• Daily challenges faced by office managers.
• Core tasks and responsibilities of an office manager.
• The importance of the managerial role in streamlining work within the organisation.

Organising Time and Daily Priorities

• Prioritising and organising the agenda using modern tools for tasks and resources.
• Effective time-management techniques to boost productivity.
• Strategies to avoid distractions and stay focused.

Communicating and Coordinating Across the Organisation

• Strategies to improve communication between executive managers and their teams, including documentation and decision tracking.
• Techniques for cross-department coordination and managing the flow of information.
• Writing effective reports and presentations, and handling coordination obstacles.

Running Meetings That Produce Results

• Techniques for organising and managing senior-level meetings.
• The importance of preparing an agenda and managing time during meetings.
• Ensuring the implementation of decisions made in meetings.

Leading Teams and Making Decisions

• Managing teams and organising daily activities.
• Improving decision-making skills and executing decisions effectively.
• Strategies for motivating employees and ensuring smooth workflow.

Balancing Daily Operations With Strategic Goals

• How to integrate short- and long-term goals into daily planning.
• Crisis management and handling daily pressures.
• Using business planning tools to coordinate activities effectively.

Problem-Solving Under Pressure

• Analysing problems and using critical thinking to identify optimal solutions.
• Strategies for handling emergency situations.
• Preventing burnout and managing stress to sustain productivity.

Technology and Continuous Improvement in Office Management

• Using digital systems and project management applications to streamline workflow.
• Automation techniques to improve efficiency and reduce wasted time.
• Applying improvement methodologies like Lean and Six Sigma, supported by performance-measurement tools.

Personal Growth and Managing Change

• Developing personal leadership, negotiation and social-communication skills.
• Strengthening emotional intelligence skills in the workplace.
• Handling organisational change and communicating effectively with teams during major transitions.

Measuring Performance and Sustaining Success

• Performance evaluation tools to identify strengths and weaknesses.
• How to provide constructive feedback to teams.
• Strategies for ensuring sustainable success in office management.