Certification logos on a wall mean little if the systems behind them break down the moment a process gets audited. Real quality management is about building systems that hold up under scrutiny — and keep improving.

This course from the Arab British Fellowship Training Academy gives participants the full picture: how to design a quality system from scratch, measure and monitor it, align it with ISO standards, and keep it evolving with new technology and sustainability demands.

Participants leave able to plan, implement, and evaluate quality systems that genuinely strengthen institutional competitiveness rather than just satisfying a checklist.

Who Should Attend?

• Quality managers and supervisors across institutions and organizations.
• Staff responsible for developing and improving internal processes.
• Production and service professionals, and anyone seeking a solid foundation in quality systems.

What You Will Be Able to Do:

• Understand quality concepts and their real impact on institutional performance.
• Design, implement, and measure quality systems using process analysis and performance indicators.
• Plan and drive continuous improvement in line with quality standards.
• Keep pace with international best practices in the quality field.

• Module 1: Why Quality Matters

  • Defining quality and its different dimensions.
  • The impact of quality on institutional performance.
  • How quality drives customer satisfaction and competitiveness.

• Module 2: Quality Systems — History and International Standards

  • The historical stages of quality systems and key global concepts.
  • Core international standards for quality systems.
  • An overview of major ISO standards, their requirements, and certification benefits.

• Module 3: Designing a Quality System

  • Steps to design an internal quality system.
  • Identifying key performance indicators (KPIs).
  • Establishing policies and procedures to ensure quality.

• Module 4: Measuring and Monitoring Quality

  • Qualitative and quantitative performance indicators, charts, and visual tools.
  • Analyzing data to identify strengths and weaknesses.
  • Internal control methods, audit techniques, and continuous improvement plans.

• Module 5: Total Quality Management (TQM)

  • Core concepts of total quality management.
  • Principles of participation and continuous improvement.
  • The role of employees in supporting a quality culture.

• Module 6: Risk Analysis and Quality Assurance

  • Identifying risks that affect quality.
  • Prevention methods and reducing errors.
  • Developing and monitoring contingency plans.

• Module 7: Evaluating and Improving System Performance

  • Internal and external evaluation methods.
  • Preparing performance reports and periodic analysis.
  • Strategies to modify and enhance the quality system.

• Module 8: The Future of Quality Management

  • Innovation and modern technologies in quality systems.
  • Integrating quality with sustainability and corporate responsibility.
  • Adapting to global standards and emerging trends.