A hospital can have the best doctors in the region and still fail its patients if the management behind them is weak. Health facilities manage the most valuable resource there is — human life — which is exactly why management as a science has grown ever more specialized: what works for a factory or a trading company doesn't automatically work for a hospital ward.

Management itself has been evolving since the earliest organized societies, as people sought ways to coordinate tasks, distribute responsibility, and improve living standards. Today that evolution has produced entire schools of thought dedicated to specific sectors, and healthcare is one of the sharpest examples. This is precisely where the Arab British Fellowship Training Academy focuses this course — on the advanced administrative skills that keep health facilities running efficiently for the people who depend on them.

Who Should Attend?

• Managers of health facilities such as hospitals and clinics.
• Employees in junior management positions within health facilities.
• Graduates of business administration colleges and institutes.

What Participants Will Take Away

• How to raise the efficiency and effectiveness of medical, health, and administrative work inside hospitals.
• Why full implementation across every level that delivers health services matters for decisions on organizational performance, market competitiveness, information systems, and service providers and beneficiaries.
• How to organize activities and teams that rely on statistical and financial data, used across service and institutional levels including medical organizations.
• Ways to improve the medical and health services delivered to patients and their surrounding environment.
• How to objectively evaluate department management within health facilities, and ensure continuity in how they operate.

Module 1: Setting the Strategic Direction

• Analyzing the work environment in health facilities, and setting strategic and tactical objectives.
• Developing and implementing business plans, and managing human and financial resources efficiently.

Module 2: Building People Power — Team Leadership

• Building effective work teams, and developing communication skills.
• Conflict management and problem solving, and motivating the team to strengthen a sense of belonging.

Module 3: Quality, Technology and Data-Driven Decisions

• The concept of quality in health services, and applying total quality management principles.
• Monitoring performance and evaluating results using modern technologies and data analysis tools.
• The role of technology — including artificial intelligence and big data — in improving healthcare services.
• Information security and protecting patients' personal data, and integrating health information systems to improve efficiency and communication between departments.

Module 4: Preparing for What's Next — Future Challenges and Opportunities

• Analyzing the challenges facing health facilities in the future, such as changes in legislation and technological developments.
• Exploiting future opportunities, such as improving healthcare through smartphones and expanding digital health.