A manager's day rarely goes as planned — a meeting overruns, a decision has to be made under pressure, a team member needs guidance, and a problem lands on the desk without warning. What separates administrators who cope from those who truly excel is a specific set of skills: delegation, communication, problem-solving, and the ability to manage stress without losing focus. This Training Course from Arab British Fellowship Training Academy builds that full skill set for participants at every level of management.

Management, at its core, is a science anyone can learn — but treating it as an art is what makes a manager stand out. The programme blends practical knowledge with modern values and trends, giving participants the tools to lead their teams and handle administrative challenges with real professionalism.

Who Should Attend?

• Managers and owners of government and private companies.
• Managers of large companies and owners of industrial, commercial, tourism, and service establishments.
• All employees working in management and implementation roles.
• Anyone building a company with a promising future, or seeking to improve the working atmosphere within their organisation.

Knowledge and Benefits

• Acquire new and advanced skills, values, and knowledge in management and leadership.
• Gain a practical vocational qualification aligned with internationally established standards.
• Lead a work team with full competence and professionalism.
• Handle administrative problems and challenges with confidence.

Module 1: Delegation of Authority That Actually Works

• The concept and core principles of delegation.
• Practical tips for delegating effectively, and how subordinates typically respond.
• Balancing delegation with accountability to save time and build team capability.

Module 2: Making Decisions and Running Meetings Under Pressure

• What a decision is, and the stages of effective decision-making.
• Monitoring implementation and evaluating results.
• Practical techniques for saving meeting time and deciding well under pressure.

Module 3: Solving Problems and Managing Conflict

• Strategies for resolving differences between groups and between individuals.
• Approaches such as peaceful coexistence, levelling, and constructive confrontation.
• Structured problem-solving and dispute-resolution techniques.

Module 4: Managing Work Stress

• Understanding work stress, its sources, and its stages.
• How stress affects individuals and organisations, and how to measure it.
• Self-management techniques for coping with and reducing pressure.

Module 5: Communication and Organisational Skills

• The components and elements of the communication process, and common obstacles.
• Building speaking, writing, reading, and active listening skills.
• Evaluating the outcomes of workplace communication.

Module 6: The Foundations of Management Science

• How management science evolved, from traditional practice to modern models.
• Comparing management as a science with management as an art.
• The core elements and functions of management.

Module 7: Strategic and Operational Planning

• What strategic planning is and why organisations need it.
• Setting SMART goals and applying SWOT analysis.
• Preparing operational plans and budgets, and evaluating strategic plans.

Module 8: Achieving Management and Performance Excellence

• The dimensions of managerial distinction and effectiveness.
• Balancing efficiency and effectiveness as a manager.
• Setting priorities as a core tool of administrative excellence.