Think about renting a hotel room: when you check out, you don't walk away with a physical object, only the satisfaction of the stay itself — that is exactly how a banking service works, and understanding this distinction is the starting point of this Arab British Fellowship Training Academy course in banking inquiry and credit.

Banking services in general are actions, activities or benefits provided by one party to another: intangible, involving no transfer of ownership, and sometimes linked to a physical product and sometimes not. Kotler and Armstrong describe them the same way — activities whose sale never transfers ownership of anything physical. People sometimes confuse goods with services, but the line is clear: a service cannot be owned, only experienced.

This course is designed for anyone who wants strong skills for working in the financial markets and real experience managing banks and financial institutions.

What You Will Be Able to Do

• Supervise the preparation of journal vouchers, verify their accuracy, and approve them before they are entered into a company's accounting books.
• Build oversight experience across all documents issued by the accounting office, and carry out financial procedures under senior management's direction.
• Understand why service quality drives a bank's competitive strength in the credit market.

Who Should Attend

• Managers of institutions and companies, plus bank managers and departmental staff.
• Business owners and graduates of business administration faculties keen to strengthen bank-management skills.
• Accountants and their assistants in banks and financial institutions.
• Anyone wanting to build expertise in bank-credit systems specifically.

Module 1: Accounting Building Blocks

• Accounting principles, basic terminology, and recording of financial transactions.
• Double-entry theory, the budgetary concept, and important rules related to accounts.

Module 2: Understanding Bank Credit

• The concept of bank credit and why it matters to a bank's operations.

Module 3: The People Behind the Process — Teller Skills

• Recognising the skills required of bank tellers in credit and inquiry operations.

A mini-master's track on credit inquiry and banking credit can also be arranged; contact the Arab British Fellowship Training Academy for details.

Course Dates and Locations

Sessions run across Egypt, Jordan, Malaysia, Turkey, England, France, Italy, Germany, Sweden, Austria and Denmark, plus Australia and the United States, at times that fit your schedule.

Training Formats

• Group training in the Academy's centres.
• One-to-one training with a comprehensive curriculum.
• Field training.
• Theory sessions in specialised Academy classrooms.

On completion, participants receive a certificate from the Arab British Fellowship Training Academy confirming attendance of the Bank Credit Inquiry course.