Every clinical outcome in a hospital, good or bad, traces back to how seriously quality is taken behind the scenes. This programme from the Arab British Fellowship Training Academy puts Quality in Hospitals at the centre, giving participants the practical knowledge and professional tools needed to build and run real quality systems inside a healthcare setting.

Because quality underpins effective, safe care, it directly shapes both the patient experience and the medical and administrative performance around it. The programme walks through modern quality concepts, healthcare accreditation standards, evaluation mechanisms, and continuous improvement, with a deliberate focus on what actually works day to day inside a hospital — aligned with both international and local requirements, and covering the tools and team roles needed to build a quality system that holds up across every department.

Who Should Attend:

• Hospital and healthcare centre managers.
• Heads of medical and administrative departments in healthcare institutions.
• Quality and accreditation officers in the healthcare sector.
• Professionals working in risk management and patient safety.

What You Will Take Away:

• A solid grasp of the fundamental principles behind quality management in hospitals.
• The ability to apply local and international healthcare accreditation standards in practice.
• Skills to develop systems and procedures that consistently deliver high-quality healthcare services.
• Methods for improving the patient experience through ongoing performance monitoring and evaluation.
• An approach to embedding a culture of quality and continuous improvement across medical settings.

Module 1: What Quality Really Means in a Hospital

• Defining quality and why it matters in healthcare specifically.
• The direct relationship between quality and patient safety.
• Levels and dimensions of quality across a healthcare institution.

Module 2: Traditional Quality Control vs. Total Quality Management

• Process quality versus outcome quality.
• The concept of continuous improvement as opposed to one-off correction.
• The role leadership plays in actually achieving quality, not just declaring it.

Module 3: Accreditation and Global Quality Standards

• Goals and benefits of hospital accreditation, and how local and international accreditation differ.
• The impact accreditation has on overall performance improvement.
• Recognised frameworks: JCI standards, ISO standards in healthcare, and compliance with Ministry of Health and regulatory bodies.

Module 4: Measuring and Improving — Indicators and Tools

• Key performance indicators covering clinical care quality and patient satisfaction and support services.
• Using data for meaningful performance analysis.
• Core quality tools: flowcharts, root cause analysis, Pareto charts, cause-and-effect diagrams, and improvement models such as PDCA and FOCUS.

Module 5: Managing Risk Inside the Hospital

• Identifying and analysing risks across medical procedures.
• Mechanisms for reporting medical incidents.
• Emergency plans and rapid-response procedures.

Module 6: Patient Safety as the Core of Quality

• Building a safety culture and the role every staff member plays in it.
• Reducing medical errors and hospital-acquired infections.
• Effective communication within healthcare teams as a safety tool.

Module 7: Making Quality Part of the Culture — and Keeping It There

• Raising awareness among medical and administrative teams.
• Continuous training and motivation to sustain adherence to quality standards.
• Periodic evaluation, individual performance measurement, feedback-driven development plans, and leadership's role in sustaining quality over the long run.