Fixing a mistake after it reaches a patient costs far more — in money, trust and sometimes safety — than preventing it in the first place. That single idea sits at the heart of Total Quality Management (TQM), and it is the starting point of this advanced course from the Arab British Fellowship Training Academy, built for health professionals who want to move their organisations from reactive inspection to proactive prevention.

Rather than treating quality as a final checkpoint, TQM makes it everyone's responsibility, from the person delivering a service to the manager overseeing an entire department. Participants explore how this shift changes daily practice, how it drives continuous, organisation-wide improvement rather than one-off fixes, and how the same principles that improve manufacturing lines apply just as powerfully to hospitals, clinics, and public health institutions.

What You Will Be Able to Do by the End of This Course:

• Explain how TQM replaces after-the-fact inspection with a preventive approach that gets things right the first time, every time.
• Distinguish between the traditional management model — focused narrowly on monitoring production or service output — and the TQM model, which treats quality as a shared, organisation-wide responsibility.
• Apply TQM principles to continuously improve services and products rather than settling for one-time fixes.
• Design improvement efforts that meet specifications while remaining sustainable, long-term, and applicable across every department.
• Recognise the administrative and technical foundations of TQM, where the people closest to the product or service — the actual providers — drive performance through collective, community-wide participation.

Who Should Attend:

• Anyone connected — directly or indirectly — to public health work, including:

• Employees of public health bodies in both governmental and non-governmental organisations.
• Inspectors working within pharmaceutical companies and hospitals.
• University and health-institute students aiming to specialise in epidemiology and public health.

Module 1: Why Quality Standards Matter in Healthcare

• Understanding accreditation standards and their role in the overall quality of health services.
• How accreditation connects to patient trust and institutional credibility.

Module 2: Administrative and Clinical Quality Standards

• Administrative quality standards that govern how hospitals are run day to day.
• Clinical care quality standards that directly affect patient outcomes.

Module 3: Technical and Human Quality Standards

• Technical quality standards covering equipment, processes, and systems.
• Human quality standards — the behaviours, training, and culture that keep every other standard alive.

Certification:
Participants who complete the programme receive a certificate accredited by the Arab British Fellowship Training Academy.

How the Programme Is Delivered:

• Group training at academy-affiliated centres.
• One-on-one individual training.
• Field and hands-on practical training using advanced methods.
• Classroom-based theoretical training within the academy's own halls.

Where the Course Is Held:
Sessions run in Egypt, Jordan, Malaysia, Turkey, England, France, Italy, Germany, Sweden, Austria, Denmark, Australia, and the United States, at times and locations tailored to your schedule.

Note:
The course can be arranged at a time and location that suits you, with high-level standards for senior professionals. Contact the Arab British Fellowship Training Academy team for details.