Ask a patient what "quality" means to them, and they rarely mention accreditation certificates or policy documents. They mean short waits, clear answers, safe procedures and staff who actually listen. Total quality in a hospital is not a department bolted onto the side of operations — it has to run through every function, from how doctors work to how security and support staff behave.

This training course, developed by the Arab British Fellowship Training Academy, takes that patient-centered view of quality and turns it into a practical management system. Participants leave with the tools to embed total quality thinking across a hospital or health center, rather than treating it as a one-off audit exercise.

How attendees will benefit from?

• Define and communicate the actual need for total quality across health institutions of every size.
• Strengthen and clarify management and organizational quality inside general health centers.
• Apply practical methods to raise the quality of healthcare delivered in hospitals.
• Encourage continuous development and teamwork to advance total quality techniques.
• Follow up on how well the institution uses its resources to meet quality goals.
• Measure administrative processes logically to reveal genuine effectiveness and efficiency.

Target Audience

• All staff working in health departments across health centers.
• Professionals qualified for total quality management roles.
• Anyone interested in improving the quality of health services.
• Supervisors of administrative operations in hospitals.

Module 1: What Total Quality Looks Like From the Patient's Side

• An overview of total quality and why it matters beyond compliance paperwork.
• Connecting the patient's daily experience to institutional quality goals.

Module 2: Core Concepts and Standards Behind Total Quality

• The core concepts that define total quality in a health setting.
• Standards used to formally adopt total quality principles.

Module 3: Quality Standards for People and Technical Systems

• Quality standards that apply specifically to human resources.
• Technical and health-specific quality standards inside hospitals.

Module 4: Turning Standards into Daily Health Service Applications

• Practical applications of quality standards in real health services.
• Common gaps between documented standards and daily practice.

Module 5: Managing Quality — Principles, Assurance and Control

• Total quality management principles applied specifically to healthcare.
• Quality assurance and control mechanisms that keep standards consistent.

Module 6: Tools That Make Total Quality Measurable — From Basic Tools to Six Sigma

• Practical tools for managing the quality management process.
• The Six Sigma concept and how it applies inside a healthcare setting.