Getting ISO 9001 certification is rarely the hard part for a healthcare institution — sustaining the modern management practices behind it is. This Arab British Fellowship Training Academy course focuses on that harder half: building the administrative habits, systems, and corrective mindset a medical organisation needs to earn ISO 9001 and keep it.

Quality only works as an integrated system when every one of its pillars is in place — clarity, flexibility, participation, sound timing, workable administrative systems, realistic practical methods, reliable information systems, cost control, and the ability to compete. Left unmanaged, it collapses under negative stress behaviour, low morale, constant pressure, narrow thinking, misuse, poor organisation, and mistimed decisions. The course shows how quality functions are actually delivered through management processes tied to controlling the quality of medical products and services, and how managerial responsibility is defined by integrating planning and oversight under the head of the evaluation and quality management team — including that team's duties and its working relationship with institutional management, the performance evaluation team, and assessment departments.

Who Should Attend?

• Anyone interested in quality.
• Quality managers.
• Healthcare managers in hospitals and medical centres.

What You Will Be Able To Do

• Identify the requirements and constraints that can limit how administrative methods are applied.
• Apply modern administrative methods inside medical organisations.
• Recognise the vital, effective factors behind a successful and lasting ISO system.
• Master the core requirements of ISO 9001.
• Distinguish between the quantitative and qualitative corrective approaches to total quality.

Module 1: Why Total Quality Management Matters

• The importance of total quality management and its core objectives.

Module 2: Running the TQM System

• Total quality management processes, and the role of the healthcare and quality organisation in delivering them.

Module 3: Meeting ISO 9001

• The requirements of ISO 9001 certification and how to satisfy them.

Module 4: International Standards for Health Centres

• International standards for total quality across health centres.