In a hospital, a quality gap isn't a business inconvenience — it shows up directly in patient outcomes, which is why quality management in health services can't wait for a slow, theoretical rollout. This Arab British Fellowship Training Academy course is built for exactly that urgency, walking participants through how a working total quality system actually functions inside a health services organisation, from the outcomes it protects to the day-to-day departments that run it.

The course pairs the theory of total quality management with how it's actually applied on the ground: setting objectives, running a functioning quality system, and improving the standard of care patients receive. It also maps how a hospital's administrative sectors, departments, and division of labour interact with each other, so quality targets become a shared responsibility rather than one department's job alone.

Who Should Attend?

• Quality managers in health centres.
• Those pursuing further specialisation in health management.

What You Will Be Able To Do

• Explain how the four-part methodology and the four-part administrative system interact to define health service characteristics, institutional goals, and quality objectives.
• Drive the strategic, planning, and economic-development priorities of health management forward.
• Manage quality programmes and projects, lead contemporary management practice, and strengthen business leaders' commitment to better healthcare.
• Distinguish between quality, quality assurance, and the administrative, technical, human, and environmental dimensions of the four-part system.
• Identify the key components of the four-part system's administrative structure.
• Apply core management functions through total quality management.

Module 1: Quality Management Inside the Health Sector

• Quality management in the health sector, backed by theoretical studies and real practical applications.

Module 2: Setting the System Up

• The objectives of total quality management, and the quality management system that turns them into daily practice.

Module 3: The Building Blocks of Total Quality

• The elements of total quality, and how they are used to improve the standard of health care.

Module 4: How a Hospital Is Organised Around Quality

• Principles of dividing work, the administrative sectors inside hospitals, and the hospital's own departments.

Module 5: Targeted Management in Hospitals and Health Centres

• Applying everything above as results-driven, targeted management inside hospitals and health centres.