Good decisions come from good indicators, not guesswork. Excellence management leans entirely on the information and facts describing what is happening inside and outside an organisation, used to build indicators that reveal real performance progress, catch problems early, and flag opportunities and threats before they become urgent. Building and actively running a comprehensive management information system is where every real excellence opportunity begins. Unlike traditional management, which mostly reacts once something breaks, excellence management keeps pushing for continuous development regardless of whether a problem exists, the habit that keeps an organisation ahead of its competitors, first to market with new products and performance systems, and ahead on the customer advantages rivals cannot match.

Career development has become a serious priority across institutions too, tightly linked to reworking administrative and organisational structures, simplifying procedures, distributing people and training sensibly, and building an office environment that lets staff perform at their peak, in both quantity and quality, using the latest methods and technologies to keep improving performance.

Who Should Attend

• Managers and owners of government and private companies.
• Business leaders running industrial, commercial, tourism or service enterprises.
• Everyone working in management and implementation.
• Anyone building a promising company, and looking to improve the overall working climate.

What You Master by the End

• Ways to build genuine communication and trust between managers and their teams.
• Leadership and people-management skills inside a company.
• Reading and handling the psychological side of workplace issues.
• Practical techniques for activating staff motivation day to day.

Module 1: Strategy Meets the Excellence Model

• The close relationship between strategy and excellence models
• Development of strategy in enterprises

Module 2: Strategic Planning and Quality Management

• Advanced strategic planning
• Quality management and strategic planning

Module 3: Institutional and Educational Excellence Methodologies

• Educational excellence methodologies
• Strategies for reaching management excellence in enterprises and companies

Module 4: Evaluating Against the Excellence Model

• Evaluation processes using the excellence model
• Conducting interviews, and the concept of comprehension and score monitoring

Module 5: Career Development as a Supporting Pillar

• Concept, nature and objectives of career development
• The organisational side of administrative development, and its tasks
• Meaning, vision, and personnel-specialist skills, and why it matters for institutions and companies

Where and How the Programme Runs

Sessions run in Egypt, Jordan, Malaysia, Turkey, the UK, France, Italy, Germany, Sweden, Austria, Denmark, Australia and the USA, scheduled to fit each participant's own time and workload. Delivery combines group cohorts at Academy-affiliated centres, one-to-one coaching, field-based practice, and classroom sessions inside the Academy itself.

On Completion

Every participant who completes the programme receives a certificate from the Arab British Fellowship Training Academy. The course can also be scheduled at a time and venue that suits you — contact the Academy's team for details.