When patient outcomes swing from one shift to the next and costs keep climbing without a clear reason, the problem is rarely the equipment on the ward — it is usually how quality is managed across the whole facility. Total Quality Management in health services works by engaging staff and every other available resource in organising how care is delivered, and in coordinating between health institutions and the people they serve. Tasks are grouped into functions that individual staff members can own, with oversight running from the smallest task up to the highest authority in the health centre — this is what "total quality" really means in practice.

The Arab British Fellowship Training Academy built this course for anyone who wants a working grasp of comprehensive health quality management, not just the theory behind it.

What You Will Be Able to Do by the End of the Programme:

• Apply the core principles of healthcare management on the ground.
• Use motivation and leadership to drive total quality objectives forward.
• Follow up on performance and correct course so goals and plans stay on track.
• Read how the external environment affects health organisations — and how quality systems should respond.

Who Should Join:

Anyone with a direct or indirect stake in public health, including:

• Healthcare quality management specialists.
• Health practitioners with an interest in quality.
• Graduates of health colleges.
• Staff working in health centres.
• Employees working within quality systems in health centres.

Module 1: Why Hospitals Can't Afford to Ignore Quality

• What total quality management means in a health setting.
• Quality: its definitions and branches.
• Why quality matters specifically for health services.

Module 2: From Management Theory to Health Administration

• Defining management and health management.
• How management thinking has evolved over time.
• Organisation and management as linked disciplines.
• The core functions management performs.

Module 3: Turning a Facility into a Quality-Driven Institution

• Practical steps to becoming a quality-oriented organisation.
• Quality standards and the stages required to reach them.
• Setting total quality objectives specific to health services.

Module 4: The People and Structure Behind Quality

• Developing the organisational structure and medical staffing model.
• Assessing required versus available workforce.
• Evaluating qualifications and skills needed for each role.

Module 5: Measuring and Sustaining Quality Gains

• Assessing strengths and weaknesses across the total quality process.
• Rolling out development programmes that stick.

Where the Course Runs

Sessions take place at Academy centres across Egypt, Jordan, Malaysia, Turkey, the United Kingdom, France, Italy, Germany, Sweden, Austria, Denmark, Australia, and the United States, with scheduling built around your own availability.

Delivery Formats

• Group sessions at Academy-affiliated centres.
• One-to-one coaching.
• Hands-on, field-based practice using up-to-date methods.
• Classroom-based theory sessions inside the Academy.

What You Walk Away With

Every participant who completes the programme receives a certificate from the Arab British Fellowship Training Academy confirming attendance.

Good to Know

We can run this course at a time and venue that suits you, and we offer a premium format for senior figures — reach out to the Academy's team for details.