Every complaint, request, contract and confidential file in a company eventually passes across an office manager's desk before it moves anywhere else, which makes that role one of the most sensitive points of control in the entire organization, even though it's rarely treated that way. This course, Executive Office Management: Strategic Organization and Planning Skills, from the Arab British Fellowship Training Academy, gives office managers and executive secretaries the strategic and organizational skills the role actually demands.

Executive leaders today are operating under continuous pressure from globalization, the communications revolution and an internet-driven world that shows no sign of slowing down. That reality raises the bar for everyone supporting senior management, including the people running their offices. Modern, flexible office management has become a strategic function in its own right, and this course prepares participants to run it at the standard today's institutions actually need.

Who should attend:

• Managers of administrative and executive secretarial offices.
• Directors of archiving and correspondence offices within institutions.
• Department office managers in companies.
• Anyone working in office administration across different departments.
• Staff running offices for VIPs and senior management.

By the end of the course, participants will be able to:

• Apply global standards in modern office management practice.
• Use current information technology tools to run administrative secretarial work efficiently.
• Handle direct meetings with clients and VIP guests with the right professional conduct.
• Build secure, well-organized systems for records, correspondence and confidential information.
• Schedule and manage the daily work program of senior offices, including crisis response.
• Support strategic planning and decision-making at the senior executive office level.

Module 1: The Office as the Company's Control Center

• The concept and scope of modern office business management.
• Tasks and responsibilities of those running administrative offices.
• Organizing company transactions, VIP office affairs and daily work scheduling.

Module 2: Professional Conduct and Client-Facing Skills

• Skills for handling direct meetings with clients and VIP guests.
• Proper etiquette and behavior within secretarial offices.
• Social communication and effective internal coordination across departments.

Module 3: Records, Technology and Confidentiality

• Modern systems and software for building comprehensive company databases.
• Managing correspondence, contacts and records within a highly confidential system.
• International trends in developing administrative secretarial work and IT tools.

Module 4: Senior Office Leadership and Decision-Support

• The importance of senior management offices and the leadership tasks tied to them.
• Executive decision-making skills within senior management offices.
• Effective supervision, crisis management and strategic planning support for the office director.