A department head sits at the top of a company's organizational pyramid, which brings a wide mix of responsibilities — signing off on transactions, reviewing the company's overall standing, and weighing reports from financial auditors, among many others. Reaching the right decision on all of that, administrative, executive and even legal, takes a specific set of tools.

This Training Course from the Arab British Fellowship Training Academy delivers a modern, integrated management curriculum for anyone preparing to take on, or already holding, a department head role within senior-level offices at large companies.

Who Should Attend?

• Managers and owners of government and private companies, along with members of company and institution management.
• Employees within main office and senior management offices at companies and institutions.
• Everyone responsible for making important administrative and executive decisions within a company.
• Newly appointed staff who have just taken up a department head role.

By the end of this course, participants will be able to:

• Identify the fields of work covered by managing administrative and executive departments, and the duties expected of those responsible for them.
• Define work and staffing needs, and explain the duties and responsibilities of a department head.
• Play their role in setting a company's general plan and following up on its implementation, and adjust general policy based on data and indicators studied by department heads.
• Understand the supervisor's role and personality theories, and how they influence behaviour within organizations, along with methods for assessing supervisory effectiveness.
• Apply core skills for guiding, motivating and directing their team, plan and organize work, delegate authority, and use creativity and innovation to solve problems and make work-related decisions.

Module 1: The Role and Responsibilities of a Department Head

• Defining work and staffing needs.
• The duties and responsibilities of a department head.
• The nature of a supervisor's role and why it matters within organizations.

Module 2: Administrative and Behavioural Skills for Department Heads

• Core administrative and behavioural skills for department heads.
• Personality theories and how they affect behaviour within organizations.
• Methods for evaluating and measuring the effectiveness of supervisory work.

Module 3: Strategic Planning and Policy Alignment

• The department head's role in setting the company's general plan and following up on its implementation.
• Adjusting general policy based on indicators and data studied by department heads.
• Harmonizing with, and contributing to, the general policy set by company directors.
• Coordinating work in a way that achieves the strategic plan's objectives at every stage the company goes through.

Module 4: Running the Department Day to Day

• Continuously developing and updating administrative and operational mechanisms within the department.
• Making sure work runs correctly across all sub-offices reporting to the department head.
• Planning, organizing work and delegating authority appropriately.

Module 5: Crisis Management, Creativity and Decision-Making

• Managing emergency and sudden crises, including calling meetings and putting together quick response plans.
• Applying creativity and innovation to solve problems.
• Making sound decisions related to the department's work.