Picture an executive's diary changing three times before lunch, a stack of correspondence that needs a decision today, and a meeting that has to happen this afternoon no matter what — that is a normal day for whoever runs a senior management office, and it demands a level of organisation, precision and composure most jobs never ask for.

Arab British Fellowship Training Academy built this training course to give office managers, executive assistants and administrative staff exactly the tools they need for that kind of day: sharper organisational skills, calmer crisis handling, and the ability to support executives so well that senior leadership can stay focused on the decisions that actually need them. Delegates leave with practical skills in scheduling, coordination and communication that translate directly into higher productivity and efficiency across the organisation.

What You Will Learn

• Sharpen your office management skills and improve organisational performance.
• Handle executive schedules and daily tasks efficiently.
• Organise meetings and communications in a way that genuinely supports strategic decision-making.
• Build coordination and communication skills across different departments within the organisation.
• Handle crises and emergencies in the workplace with more confidence.

Who Should Attend

• Office managers in companies and organisations.
• Executive assistants and administrative staff who interact with senior management.
• Employees working in environments that demand advanced organisational skills.
• Anyone seeking promotion to higher managerial positions, or aiming to develop their office and executive management skills.

Module 1: The Executive Office Manager's Role

• Key responsibilities in managing an executive office.
• Essential skills for efficient office management, and the importance of organisation and coordination in an executive environment.

Module 2: Communication That Works Up and Down

• Techniques for communicating with executives and different teams, and improving listening and directing skills.
• Providing professional reports and executive summaries, and coordinating meetings and workshops with leadership.

Module 3: Mastering Schedules and Multiple Priorities

• Effective scheduling of meetings, and time management tools to increase productivity.
• Handling last-minute changes, and coordinating tasks and projects across multiple managers and teams.

Module 4: Correspondence and Information Management

• Handling emails professionally and organising paper correspondence and important documents.
• File and data storage methods that ensure quick access when it's needed.

Module 5: Running Meetings and Events That Deliver

• Preparing meetings professionally, setting clear goals, and following up on decisions afterwards.
• Managing executive meetings, digital meetings and attendance coordination.
• Planning and organising large-scale executive events and conferences, and managing their timing and resources.

Module 6: Cross-Team Coordination

• Collaboration techniques between departments to achieve organisational goals.
• Supporting other departments in meeting senior management's needs, including internal and external project coordination.

Module 7: Handling Pressure and Leading With Influence

• Strategies for dealing with office emergencies, and making quick, accurate decisions under pressure.
• Being an effective leader within the executive office, and positively influencing the team and clients.