A single decision from senior management is only as strong as the people who follow it up, refine it, and carry it through, and that work happens almost entirely inside second-line management offices. This course from the Arab British Fellowship Training Academy focuses on building the capacity of that layer: the teams that review, supervise, and translate top-level decisions and proposals into results.

The program supports departments in developing a competent, ready second line of leadership, so that succession into senior roles happens gradually and with prepared people rather than under pressure. Participants are introduced to the latest systems, procedures, and professional developments needed to make sound decisions and step confidently into future leadership opportunities.

Who Should Attend?

• Directors and owners of public and private companies.
• Managers of sub-offices and second-line management offices.
• Employees within the second line of management and secretarial or organizational functions.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Understand workforce planning, succession planning, and second-line leadership development.
• Apply the basics of competency-based training.
• Build strong foundations for developing and promoting second-line employees.
• Plan, design, implement, and monitor a full leadership succession plan.

Module 1: Leadership Foundations for the Second Line

• Defining leadership, how it differs from management, and different leadership styles.
• Tools for assessing personal and professional skills, including emotional intelligence.

Module 2: Communicating and Influencing with Impact

• Improving verbal and non-verbal communication skills.
• Managing conflict, solving problems, and increasing influence and persuasion.

Module 3: Building Trust and High-Performing Teams

• Building effective teams and fostering team spirit and leadership by example.
• Motivating team members, inspiring new ideas, and boosting morale.

Module 4: Strategic Planning and Project Execution

• Setting clear goals and strategies, and the principles of successful project management.
• Measuring and analyzing performance to ensure goals are achieved.

Module 5: Continuous Growth and Professional Networking

• Designing training programs and giving and receiving constructive feedback.
• Defining career paths and linking training to professional development.
• Strategies for building and leveraging a professional network.

Module 6: Core Leadership Skills for Senior-Office Support

• Managing the tasks of senior management offices and key officials.
• Organizing time, meetings, and monitoring the implementation of senior decisions.
• Presenting strategic plans to first-line leadership and applying transformational leadership through change.