Imagine walking into the office one morning and discovering that a system failure has wiped out weeks of work, or that a media campaign is damaging the company's reputation overnight. Crises rarely announce themselves in advance, and the difference between an organisation that survives them and one that does not usually comes down to preparation, not luck.

This training course from the Arab British Fellowship Training Academy builds that preparation. Participants learn to diagnose a crisis accurately, make sound decisions under pressure, take control before damage spreads, and negotiate securely with the parties involved, turning a moment of vulnerability into a managed, structured response.

Who Should Attend?

• Heads of crisis management departments in all types of institutions.
• Crisis and risk management team leaders and members.
• Employees involved in crisis or risk management across different departments.
• Public relations and media staff who may face reputational crises.

Objectives

• Define what constitutes a genuine crisis and identify its early warning signs.
• Diagnose and classify a crisis accurately before deciding how to respond.
• Build a crisis management plan and make sound decisions under time pressure.
• Contain a crisis and restore confidence among affected teams.
• Apply the steps and procedures of effective security negotiation.
• Extract lessons and long-term value from a crisis after it has passed.

Module 1: When Crisis Strikes Without Warning

• What actually defines a genuine organisational crisis.
• The stages a crisis typically moves through.
• Early warning signs that most teams miss.

Module 2: Diagnosing Before You Respond

• Why diagnosis must come before any decision.
• Classifying crises by type and degree of severity.
• Who should own the diagnosis and classification process.

Module 3: Deciding Under Pressure

• Crafting decisions that fit the specific crisis, not a generic template.
• Building a crisis management plan in advance.
• Balancing speed with accuracy when time is short.

Module 4: Taking Control and Limiting the Damage

• Containing a crisis according to its severity.
• Preventing escalation from a crisis into a disaster.
• Restoring psychological confidence among affected teams.

Module 5: Turning a Crisis into an Opportunity

• Extracting lessons and value from a difficult situation.
• Measuring both the short and long-term impact of a crisis.
• Building organisational resilience for the next one.

Module 6: The Art of Security Negotiation

• Preventive versus responsive approaches to crisis decision-making.
• The steps and procedures of effective security negotiation.
• Reading the causes behind security-related crises.

Module 7: Crisis Management Teams in Action

• Roles and responsibilities within a crisis management team.
• Case studies from real organisational crises.
• Practical exercises in decision-making under crisis conditions.