Behind every smoothly running business meeting, on-time flow of documents, or well-organized event, there is usually an administrative assistant who understood not just how to schedule things, but how the business itself actually operates. This Business Operations Support for Secretarial and Administrative Staff training course by the Arab British Fellowship Training Academy is built around that broader understanding.

The program moves beyond calendars and filing to cover resource management, event coordination, and how secretarial work connects to finance, HR and other core business functions. Through interactive exercises and real case studies, participants gain hands-on experience organizing and managing office workflows that genuinely support business goals—not just keep the office tidy.

It suits administrative professionals who want to broaden their skills in business administration and provide stronger, more informed support to executives and teams.

Target Group

• Secretaries, administrative assistants and office managers looking to strengthen their administrative skills.
• Entry-level administrative professionals building core business administration skills.
• Office support staff who want to improve their organization and communication skills.

Course Objectives

• Build core business administration skills that support effective office management.
• Apply clear, professional communication in day-to-day business interactions.
• Master scheduling, planning and time management for efficient task execution.
• Organize documents, records and office resources systematically.
• Prioritize tasks, allocate resources and follow up effectively.
• Provide well-rounded support for executive and team needs.
• Understand basic business processes and how secretarial roles connect to them.

Module 1: Understanding the Business Behind the Desk

• Core business administration concepts every secretary should know.
• How secretarial and administrative support connects to the wider business.

Module 2: Supporting Core Business Processes and Operations

• A working understanding of everyday business workflows and operations.
• Providing effective support to finance, HR and other business functions.

Module 3: Professional Communication Skills

• Verbal and written communication techniques for professional settings.
• Email etiquette, phone handling and meeting protocols.

Module 4: Scheduling, Time Management and Task Prioritization

• Techniques for effective appointment scheduling and coordination.
• Digital tools for managing calendars and time-sensitive tasks.
• Prioritizing based on urgency and importance, and managing interruptions.

Module 5: Document, Record and Resource Management

• Organizing, storing and retrieving documents efficiently.
• Digital filing systems and document security practices.
• Organizing office supplies and space for a productive workspace.

Module 6: Event Planning and Coordination

• Organizing internal and external meetings, conferences and events.
• Managing logistics and coordinating guests.

Module 7: Confidential Information and Professional Ethics

• Safeguarding sensitive information in a business environment.
• Ethical considerations and maintaining professional integrity.

Module 8: Practical Applications and Case Studies

• Real-life scenarios in business administration and secretarial work.
• Exercises applying communication, organization and scheduling skills together.