Behind almost every senior executive who moves quickly without letting anything slip, there is an office or secretariat manager who anticipated the next three steps before being asked. That is the level of readiness this Integrated Leadership Skills for Senior Office and Secretariat Managers training course, delivered by the Arab British Fellowship Training Academy, is designed to build.

Rather than treating senior office management as a single job description, the course combines core managerial competencies—planning, delegation, decision-making—with the softer, integrated skills of communication, confidentiality and team leadership that senior offices actually run on. Through discussion, case studies and hands-on exercises, participants leave equipped to streamline operations, support executives with confidence, and lead office teams through pressure rather than around it.

Target Group

• Office managers and executive assistants supporting senior management teams.
• Senior secretarial professionals overseeing executive support functions.
• Administrative professionals aiming to build integrated management skills.
• Experienced managers seeking specialized expertise in senior office leadership.

Course Objectives

• Build core managerial skills for executive support and effective office management.
• Apply strategic planning, resource management and delegation in a senior-office context.
• Strengthen communication and interpersonal skills for executive-level interactions.
• Adopt organizational and coordination techniques that streamline daily operations.
• Develop leadership skills for guiding teams and handling high-pressure tasks.
• Apply confidentiality and professionalism standards suited to senior management offices.
• Use practical tools for decision-making and problem-solving in complex situations.

Module 1: Leading and Coordinating the Office Team

• Leading and coordinating teams within a senior office environment.
• Delegating tasks effectively and building a supportive office culture.

Module 2: The Modern Senior Office — Roles and Expectations

• What senior management and secretariat office roles actually involve today.
• Defining the core and integrated skills needed to support executive teams.

Module 3: Strategic Planning and Resource Management

• Techniques for developing and implementing office management strategies.
• Managing resources effectively to optimize office productivity.

Module 4: Executive Communication and Stakeholder Relations

• Professional communication for executive interactions.
• Building and maintaining strong relationships with stakeholders.

Module 5: Organizing Operations — Meetings, Travel and Time

• Coordinating meetings, travel and executive schedules efficiently.
• Time management techniques suited to senior management needs.

Module 6: Confidentiality, Ethics and Decision-Making Under Pressure

• Maintaining confidentiality when handling sensitive information.
• Applying ethical considerations when managing a senior executive's office.
• Making sound decisions and solving problems in complex situations.

Module 7: Digital Tools for Senior Office Management

• Essential digital tools for managing documents, communications and tasks.
• Using Microsoft Office, Google Workspace and similar platforms efficiently.

Module 8: Crisis Response and Practical Application

• Techniques for managing high-stakes or crisis situations with resilience.
• Applying strategic planning and organizational skills to real-world scenarios and group exercises.