Behind every executive who runs a tight, well-organised day is usually someone else doing the organising. This Training Course builds exactly that skill set — the advanced capabilities needed to support executives and keep office operations running smoothly even when the pace picks up.

Participants work through calendar and time management, report writing, professional communication, and document handling — first as theory, then as hands-on practice through group activities, role-play, and case studies. By the end, they're ready to take on high-level administrative duties with the confidence executive settings demand, and to genuinely lift office productivity rather than just keep it running.

What the Course Covers

• Core administrative and executive support skills — document handling, scheduling, and correspondence.
• Communication techniques for engaging confidently with executives and stakeholders.
• Organisational skills for managing office operations and resources effectively.
• Prioritisation and time management strategies suited to fast-paced settings.
• Support for executive decision-making and project coordination, applied with confidentiality, ethics, and initiative.

Who Should Attend

• Administrative and executive secretaries looking to advance their skills.
• Office managers wanting to strengthen their executive support capabilities.
• Administrative support professionals expanding their competencies for executive settings.

Module 1: Administrative vs Executive Secretarial Work — Where the Roles Differ

• An overview of responsibilities in administrative versus executive secretarial positions.
• What actually separates general administrative support from executive-level support.

Module 2: Calendar, Time, and Workload Under Pressure

• Prioritising tasks and handling multiple competing deadlines.
• Scheduling and calendar management for busy executives.
• Building efficient workflows that hold up under pressure.

Module 3: Executive Support and Project Coordination

• Coordinating and managing executive meetings and events.
• Supporting project planning, execution, and follow-up.
• Managing travel arrangements and complex schedules for senior leaders.

Module 4: Communication That Works Under Pressure

• Clear, professional communication techniques for daily use.
• Managing communication with executives, clients, and stakeholders.
• Handling high-pressure or sensitive conversations effectively.

Module 5: Correspondence, Reports, and Documentation

• Structuring and editing official correspondence, memos, and reports.
• Tailoring communication style to different audiences.
• Best practice for document organisation, version control, and filing, using the right digital tools.

Module 6: Judgment, Initiative, and Decision Support

• Supporting executives through problem-solving and decision-making processes.
• Handling unexpected office challenges and sensitive issues with discretion.
• Taking initiative and anticipating the executive's needs before being asked.

Module 7: Confidentiality and Professional Trust

• Understanding the weight of confidentiality and ethics in executive roles.
• Maintaining professionalism under pressure.
• Building a positive, trustworthy working environment.

Module 8: Practical Application

• Role-playing exercises for communication and executive support scenarios.
• Group activities for problem-solving and prioritisation.
• Real-life case studies applying everything learned.

Participants who complete the programme receive a certificate from the Arab British Fellowship Training Academy.