Not every secretarial role is the same, and the gap between administrative support and executive secretarial work is wider than most people expect. An executive secretary takes on tasks directly tied to a general manager's daily operations: organising travel, running meetings, and freeing up senior time by handling the routine work leaders would otherwise have to do themselves. This Training Course, from the Arab British Fellowship Training Academy, is built to make that distinction clear and give participants the advanced skills the executive side of the role demands.

Through practical modules on writing, technology, negotiation and automation, participants learn to manage a senior executive's daily operations, follow up on projects, and deliver polished reports, positioning themselves for genuine executive-level office responsibility rather than general administrative work.

Who Should Attend?

• Business owners developing office management within senior leadership.
• Office managers across companies and institutions.
• Anyone entering the field of office management and secretarial work.
• Administrative office assistants and career-development staff.

What You Will Gain

• A clear distinction between administrative and executive secretarial work.
• The core duties and responsibilities of executive secretarial roles.
• Methods for updating and modernising office management practices.
• Skills for managing senior executives' daily schedules and reporting.

• What Office Management Really Means
  • The concept of office management and its importance
  • The executive secretary's role in supporting leadership
• How an Executive Office Is Structured
  • Organisational structure of the office
  • Core tasks and responsibilities of the executive secretary
• Writing, Editing and Getting the Message Right
  • Rules for effective, professional writing
  • Writing reports, memos and official letters, then reviewing them for quality
• Communication and Active Listening
  • Written and oral communication strategies
  • Active listening and interaction with colleagues
• Organising Time and the Office Itself
  • Prioritisation and effective time-management techniques
  • Strategies for organising the office and improving efficiency
• Office Software and Information Management
  • Using tools such as Microsoft Office and Google Workspace
  • Storing, retrieving and managing information efficiently
• Running Meetings and Events
  • Organising effective meetings, agendas and minutes
  • Planning and executing corporate events
• Negotiation and Conflict Resolution
  • Effective, professional negotiation strategies
  • Conflict management and problem-solving techniques
• Automation and Artificial Intelligence in the Office
  • Using automation tools such as Zapier and IFTTT
  • Applying AI to email management and task organisation