You walk into the office one morning and the system is down, a week of files and schedules are unreachable, and nobody yet knows why. That single scenario captures what this Training Course is really about: office management does not stop being office management when a crisis hits, it becomes the thing holding the organisation together. Office and secretarial work is one of the oldest professions there is, but the role has never been tested the way it is when systems fail, information goes missing, or a sudden event throws daily operations into disorder.

This programme prepares office managers and administrative staff to recognise the early signs of a crisis, protect information and continuity under pressure, and apply structured crisis-management thinking, so the office keeps functioning exactly when the organisation needs it most.

Who Should Attend?

• Managers of institutions and companies.
• Heads of administrative departments.
• Employees in management departments across institutions.
• University students preparing for administrative careers.

What You Will Gain

• Essential knowledge and skills to manage crises efficiently and effectively.
• High-level management capability suited to pressured situations.
• A practical understanding of crisis-management techniques and why they matter.

• Fundamentals of secretarial work and coordination office management.
• Contemporary secretarial activities and the secretary's core responsibilities.
• Qualifications and duties expected of a modern secretary.
• Electronic management: concept and everyday applications in office work.
• Practical archiving and electronic archiving applications.
• Concepts, patterns and characteristics of organisational crises.
• Preventive and curative approaches to advanced crisis management.
• The scientific approach and step-by-step process of crisis management.
• Confidentiality standards and information systems during a crisis.
• Environmental surveying methods to evaluate data sources and credibility.
• Rights and responsibilities around confidentiality and information freedom.
• Case studies of real crisis and public-relations issues, locally and globally.
• Strategic management tools for crisis situations, including SWOT analysis.
• Stages of case management: identification, analysis, planning, action, evaluation.
• The role of public relations within a crisis-management team.
• Qualities required in crisis-management leaders and how to develop them.