Fixing a quality defect after a project has been delivered almost always costs more than preventing it in the first place, and that gap in cost is the entire argument for building quality management into a project from day one, not bolting it on at the end.

This course from the Arab British Fellowship Training Academy works through the policies, objectives, and responsibilities that quality assurance, control, and planning require on a project, and connects them to the international frameworks organisations use to prove that quality: ISO standards, Six Sigma, the Voice of the Customer, cost of quality, and the EFQM excellence model among them.

Who Should Attend

• Current and future project and quality managers.
• Staff in quality departments, department heads, employees, and observers.
• Managers of commercial institutions, heads of quality and excellence departments, and business administration students.

What Participants Will Be Able to Do Afterwards

• Apply modern quality management practices that align with what customers actually require.
• Explain why preventing errors before they happen matters, and quantify the cost difference against correcting them later.
• Use the technical methods for planning, designing, and integrating quality directly into daily work.
• Apply additional planning tools such as strengths/weaknesses analysis and effective communication charts, and divide up quality control using recognised quality scales.

Module 1: Quality Control Foundations

• Monitoring project quality performance and the origins of quality processes within an organisation.
• Quality control measurements and preventive measures.

Module 2: Why Quality Management Matters

• The importance of administrative planning within the management process.
• Management's role in an organisation's success.
• Methods of quality management and work development.

Module 3: Institutional Excellence and Globalisation

• Institutional excellence and why it matters.
• Approaches to globalisation and quality management's role in institutional excellence.

Module 4: International Quality Systems and Frameworks

• Global quality systems and their role in developing production.
• ISO, its importance and how to make use of it.
• Six Sigma and its quality system, and the EFQM European Excellence Model for developing and embedding quality.
• How organisations gain international recognition through quality standards and build a global brand.

Module 5: Quality in the Public and Private Sectors

• Quality's role in improving an organisation's image.
• Quality and global standards in the public and government sectors.
• Mechanisms for applying quality in public sector institutions, with practical models from both public and private sectors.