Every delayed booking, every mispriced fare, and every confused passenger at a check-in counter comes back to the same root cause: staff who were never properly trained on how airline ticketing and travel operations actually work. This course exists to close that gap, giving front-line and back-office travel staff the practical know-how to handle reservations, fares, and passenger service with confidence.

Tourism, in the modern sense, is any trip taken more than eighty kilometres from home for leisure, discovery, business, or treatment — a definition set by the International Tourism Organization. Around that simple idea sits an entire industry of booking systems, pricing rules, and service standards. The Arab British Fellowship Training Academy built this programme for people who work inside that system daily, whether at an airline counter, a travel agency desk, or an airport information point, and who want to move from "getting by" to genuinely mastering ticketing and travel management.

Who Should Attend

• Owners and directors of tourism establishments and facilities.
• Supervisors of booking and ticketing departments at airlines and travel agencies.
• Staff responsible for booking corporate executives' flights.
• Directors of airport ticketing departments and information sections.

What Participants Will Be Able to Do Afterwards

• Apply the rules and regulations governing travel and ticket issuance correctly.
• Run tourism management activity within a systematic, scientific action plan.
• Handle airport administrative matters using proper, up-to-date methods.
• Build stronger working relationships between passengers and airport staff.
• Use direct and alternative channels — including bank-linked options — to issue airline tickets and open a dedicated account for each passenger.

Module 1: Why Ticketing and Travel Skills Matter Today

• The real cost of poor booking and ticketing practices on passengers and airlines.
• How the tourism sector defines success through service quality.

Module 2: Tourism and Travel — Concepts and Management Strategies

• Definition and scope of tourism activity.
• Core strategies used to manage tourism operations.

Module 3: Booking Channels, from Traditional to Digital

• Moving past outdated bureaucratic booking methods.
• New techniques that simplify booking and ticketing procedures.
• Direct reservation channels and alternative ticketing options, including bank-linked accounts.

Module 4: Phone Reservations — Etiquette and Required Procedures

• Guidelines and code of conduct for handling client calls.
• Warranties and procedures required for telephone bookings.

Module 5: Professional Conduct at the Ticketing Counter

• Formal behaviour expected from airport ticketing personnel.
• Creating and managing a dedicated account for each passenger.

Module 6: Global Distribution Systems (GDS) and Fare Rules

• Reading GDS screens relevant to mileage-based pricing.
• Using the GDS to issue tickets against confirmed reservations.
• Reading, interpreting, and applying fare rules, including minimum fare checks.

Module 7: Flight Types and Passenger-Ready Information

• Identifying and evaluating different flight types.
• The essential information every passenger should know before buying a ticket.