A municipality that still processes permits on paper is competing with cities that issue them online in minutes. This training course by the Arab British Fellowship Training Academy helps municipal staff close that gap, building the administrative and digital skills needed to run e-municipality applications and modernise how services reach citizens.

Municipalities are the government bodies tasked with developing the cities and villages around them — everything from general cleanliness and street lighting to landscaping, tree planting and road paving. Chief among their responsibilities is delivering water and electricity across the city and its surrounding villages, alongside a major role in sanitation and general facility maintenance. The mayor holds ultimate responsibility for running the municipality and making decisions, supported by consulting engineers and assistants, across departments that include the technical section responsible for planning cities, buildings and government projects.

Course Objectives

• Work confidently with the electronic systems driving municipal development.
• Lead the planning and execution of assigned tasks with accuracy and ease.
• Manage municipal departments with a high level of professionalism.
• Apply e-municipality applications and manage electronic municipal departments effectively.
• Achieve service and development goals through internet-based networks.
• Strengthen the investment climate and put local resources to better use through e-municipality tools.

Who Should Attend

• Managers and mayors.
• Staff working in municipal development sections.
• Heads of technical departments responsible for project implementation.
• Municipal engineers and subcontractors.

Module 1: Municipalities and the Case for Going Digital

• Defining municipalities and their importance in urban development
• The services municipalities provide day to day
• Electronic programs used by modern municipalities

Module 2: Running a Modern, Connected Municipality

• How modern municipalities are managed
• The role of e-municipalities in making that work easier
• How e-municipalities engage the private sector through active participation

Module 3: Community and Civil Society Engagement

• How e-municipalities involve civil society organisations and citizens in shaping the local strategic plan
• Matching that plan to citizens’ real needs and aspirations

Module 4: Economic Impact and Local Development

• The role of e-municipalities in strengthening the investment climate
• Consolidating local economic development and using available resources effectively

A mini Master’s track on this subject is available through the Academy for participants who want to go further. The course is delivered across several countries, including Egypt, Jordan, Malaysia, Turkey, a number of European countries, the United States and Australia, through group, individual, practical and classroom formats, with a certificate awarded by the Arab British Fellowship Training Academy upon completion.