A one-second typo in a fare class or a missed baggage fee can turn a routine booking into a refund dispute — which is exactly why airline ticketing is treated as a precision skill rather than simple data entry. This Training Course in Airline Ticket Reservation, Pricing and Issuance walks participants through the systems, pricing logic, and customer-facing judgment calls that the job actually requires.

Delivered by the Arab British Fellowship Training Academy, the program covers global reservation systems, how fares and add-ons are calculated, the full issuance and payment process, and how to manage changes, cancellations, and customer complaints — giving travel and airline staff a complete, practical grip on the ticketing process from search to after-sales support.

Course Objectives:

• Navigate global reservation systems such as Sabre, Amadeus, and Galileo to search and book flights.
• Calculate ticket prices, add-ons, and applicable discounts accurately.
• Issue flight tickets correctly and process payments through multiple methods.
• Handle modifications, cancellations, and booking issues in line with airline policies.
• Deliver professional customer service and support marketing efforts around ticket sales.

Target Audience:

• Employees in travel and tourism companies and travel agencies.
• Staff working in flight booking and ticket issuance.
• Students and professionals entering the travel and aviation industry.
• Anyone looking to strengthen their skills in ticket booking and pricing.

• Module 1: How Flight Booking and Ticketing Actually Works

  • The structure of the aviation industry: airlines, agents, and travel companies
  • Electronic, paper, standard, premium, and dynamically-priced tickets
  • Using global systems such as Sabre, Amadeus, and Galileo to search and complete a booking

• Module 2: Pricing a Ticket, From Base Fare to Add-ons

  • Basic fare components, fees, taxes, and class-based pricing
  • Extra options: excess baggage, preferred seating, special meals, and special travel policies
  • Cancellation, modification, and refund policies, and price differences between airlines

• Module 3: From Search to Issued Ticket — Payment and Confirmation

  • Step-by-step electronic ticket issuance and data verification
  • Available payment methods and handling failed or rejected payments
  • Sending confirmation and the e-ticket to the customer

• Module 4: Handling Changes, Cancellations, and Booking Problems

  • Modifying flight dates, destinations, or airlines, and calculating modification fees
  • Airline-specific cancellation policies and refund procedures
  • Resolving lost, incorrect, or disputed bookings

• Module 5: Serving the Customer and Growing the Business

  • Advising customers professionally on flight options and pricing
  • Marketing strategies for promotions and online ticket booking
  • Handling complaints and emergencies such as delays or cancellations