Note / Price varies according to the selected city
Price per participant, per week $2000
Register 3 participants on the same course and pay for 2 only
A guest complaint, handled well, often does more for a hotel's reputation than a flawless stay no one ever mentions — because it shows guests exactly how seriously an establishment takes quality when something goes wrong. This Training Course in Building a Culture of Service Excellence in Hospitality, offered by the Arab British Fellowship Training Academy, starts from that practical reality before moving into the systems, standards, and leadership practices that keep quality consistent day after day.
Quality has become a fundamental pillar of success in a sector defined by intense competition and guests who notice inconsistency quickly. The programme covers the nature of hospitality services and how they shape quality, the local and international standards hotels apply, methods for measuring guest satisfaction, running operations to a high standard, the role of people and leadership, and how to build a sustainable quality system that keeps improving over time.
Who Should Attend?
Knowledge and Benefits:
After completing the program, participants will be able to master the following:
Why Guest Satisfaction Depends on Service Quality
Handling Guest Complaints as a Quality Tool
From Concept to Standard: Quality Frameworks in Hospitality
Measuring Service Quality and Guest Satisfaction
Running High-Quality Hotel Operations
People Power: Human Resources and Service Quality
Leadership's Role in Driving Quality
Continuous Improvement and Building a Sustainable Quality System
Training Course in Building a Culture of Service Excellence in Hospitality
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