A negotiation only succeeds when it starts from clear objectives, a solid understanding of the issues on the table, and enough information about the other side — without that foundation, even the best tactics fall apart.

That is the starting point of this specialised course from the Arab British Fellowship Training Academy, one of the most focused programmes available in negotiation skills. Negotiation management has become part of everyday life, from resolving business disputes to settling disagreements between companies, government institutions, and individuals.

The course also covers when and how a well-trained third party should step in to help resolve a dispute, and how to choose the right strategy to bring a negotiation to a close.

By completing this programme, participants will master:

• A clear strategy for approaching the art of negotiation.
• Handling conflicting parties at a senior, high-level standard.
• Using a third party skilfully to resolve disputes.
• Solving problems, disputes, and managing conflict end-to-end.
• Settling deep-rooted differences between companies and individuals.
• An intelligent, innovative style within the art of negotiation.

Who should attend:

• Directors of large and mid-sized companies dealing with ongoing conflict.
• Employees of diversified commercial and industrial companies and institutions.
• Managers of negotiation and external-relations departments.
• Public-relations department managers.

Module 1: What Negotiation Management Really Means

• A practical definition of negotiation management, why it exists, and what it aims to achieve.
• The importance of negotiation in the business world.

Module 2: The Techniques and Specialisations Behind Negotiation

• The most well-known negotiation techniques and strategies.
• Studying the fundamentals of negotiation and its main specialisations and branches.

Module 3: Conflict-Resolution Skills in Practice

• Mastering conflict-resolution skills and the most important practical negotiation strategies.
• The advantages that international business negotiation offers, and how to get the most value from negotiation.

Module 4: Reading People and Handling Difficult Moments

• Common problems negotiators face, and creative ways to solve them.
• Different personality types and how to deal with them (workshop), plus handling personal anger and the anger of others.

Module 5: Planning, Practice, and Proof of Success

• Planning and the ways to achieve your negotiation goals, applied through hands-on exercises (workshop).
• Video case studies and real models of successful negotiation and difficult personalities.

Course Locations:

Arab British Fellowship Training Academy has numerous centres spread across more than 30 countries, so you can simply pick the nearest one and join directly.

Delivery Formats:

• Individual training.
• Hands-on, real-world practical training.
• Group training within work teams.

Certification:

All participants receive an internationally accredited certificate from the Arab British Fellowship Training Academy upon completing the course.