The tools on an executive secretary's desk have changed dramatically over the past decade, but the fundamentals that make someone excellent at the job have not — this course brings both together. Participants revisit the core assets that define strong executive secretarial work while updating their skill set with the digital tools and approaches used in today's offices.

Through interactive modules and real-life scenarios, participants learn to balance organizational demands with executive priorities, handle confidential information responsibly, and build strong working relationships. The result is a well-rounded skill set — foundational and current at the same time — built for the pace of a modern corporate environment.

Course Objectives:

• Identify the core assets and skills that define strong executive secretarial work.
• Apply modern tools and approaches to everyday executive support tasks.
• Strengthen organizational and administrative abilities for a fast-paced office.
• Communicate professionally and build effective working relationships.
• Balance multitasking demands with the technology now shaping secretarial work.

Target Audience:

• Executive secretaries, administrative assistants, and office managers.
• Professionals in executive support roles looking to update their skills.
• Aspiring executive secretaries preparing for the demands of the role today.
• Administrative staff aiming to improve efficiency in executive support.

• Module 1: The Executive Secretary's Core Assets, Then and Now

  • Overview of the executive secretary's role and responsibilities
  • Key assets and skills that have always defined the role
  • How the role has evolved in today's workplace

• Module 2: Organizing the Modern Office

  • Techniques for creating an efficient, organized workspace
  • Document management, filing, and record-keeping methods
  • Resource optimization and maintaining office standards

• Module 3: Time, Priorities, and the Executive's Schedule

  • Scheduling strategies to optimize executive and personal time
  • Balancing multiple priorities and managing executive demands
  • Tools and methods for tracking tasks and deadlines efficiently

• Module 4: Communication and Working Relationships

  • Clear, professional, and effective communication techniques
  • Building positive working relationships with executives and teams
  • Managing interactions and conveying information concisely

• Module 5: Documents and Reporting in a Digital Office

  • Preparing and presenting reports, memos, and official documents
  • Editing and proofreading for professionalism and accuracy
  • Using Microsoft Office Suite, Google Workspace, and digital tools to streamline documentation

• Module 6: Staying Composed Under Pressure

  • Strategies for handling diverse tasks simultaneously
  • Maintaining confidentiality, ethics, and integrity in sensitive situations
  • Adjusting to rapidly changing priorities without losing focus

• Module 7: Growing From the Role: Skills, Practice, and Career Path

  • Identifying growth areas and setting career development goals
  • Seeking feedback and applying it for skill enhancement
  • Real-life scenarios and group activities to apply new knowledge

Course Venues:

• Sessions run across multiple countries, including Egypt, Jordan, Malaysia, Turkey, the UK, France, Italy, Germany, Sweden, Austria, and Denmark, as well as Australia and the United States.
• Dates and locations can be arranged to suit your schedule.

Delivery Formats:

• Group training at Academy centers.
• One-to-one training.
• Practical, field-based training.
• Theoretical training in Academy classrooms.

Certificate:

• Participants receive a certificate accredited by the Arab British Fellowship Training Academy upon completion.