In technical departments -- engineering firms, IT units, R&D teams -- a secretary who only handles calls and calendars quickly becomes a bottleneck rather than a support. Today's technical secretary is expected to draft accurate reports, follow project timelines, and speak the same language as the engineers and specialists around them. This training course builds exactly that bridge between traditional office skills and the demands of technical work environments.

Through a mix of practical exercises and real case studies, the Arab British Fellowship Training Academy equips participants with the tools to prepare technical documentation, manage recurring administrative tasks, and support project teams without slowing them down. By the end, attendees walk away able to operate confidently inside a technical department, not just alongside it.

Who Should Attend

• Secretaries and administrative assistants already working inside technical departments.
• Office managers and coordinators based in engineering, IT, or technical sectors.
• Anyone preparing to move into a technical secretarial or administrative support role.

What You Will Be Able to Do

• Produce clear technical documents and reports without relying on the engineering team to rewrite them.
• Communicate confidently with technical staff using the terminology of their field.
• Track project timelines and support basic project coordination tasks.
• Use the software and digital tools common to technical departments.
• Understand where a technical secretary's responsibilities differ from a traditional office role.

Module 1: Why Technical Departments Need a Different Kind of Support

• How the technical secretary role differs from traditional secretarial work
• Where this role fits inside engineering, IT, and R&D teams
• Common mistakes that slow technical teams down

Module 2: Producing Technical Documents and Reports

• Structuring reports, manuals, and user guides for technical readers
• Accuracy and detail standards specific to technical writing
• Reviewing and proofreading before circulation

Module 3: Communicating With Technical Teams

• Core terminology across common technical fields
• Verbal and written communication techniques with engineers and specialists
• Building working relationships across departments

Module 4: Supporting Projects and Workflows

• Basic project management principles for administrative staff
• Tracking timelines, deliverables, and meeting schedules
• Coordinating logistics for technical projects and events

Module 5: Tools, Software, and Data Handling

• Familiarity with common technical software (CAD, documentation, project tools)
• Productivity tools for scheduling and task tracking
• Confidentiality, data protection, and handling sensitive technical information

Module 6: Organisation and Professional Growth

• File and document organisation systems for technical departments
• Setting a personal development plan within the role
• Building a professional network in technical fields

Module 7: Applying What You've Learned

• Practical exercises based on real technical office scenarios
• Group work simulating cross-department coordination
• Building a personal action plan to apply back at work