Every manager faces a moment where a wrong call costs the business time, money, or trust — which is exactly why problem-solving and decision-making sit at the core of effective management. This Training Course by the Arab British Fellowship Training Academy equips participants with structured, repeatable methods for framing problems accurately, weighing options critically, and reaching decisions that hold up under pressure.

Rather than treating decision-making as a purely analytical exercise, the programme also explores the human side: personal thinking styles, the influence of colleagues on judgement, and how creative input from experts can be channelled into workable solutions. Participants leave with a practical framework for identifying issues early, evaluating them objectively, and turning analysis into confident action — skills that apply across every administrative function, from planning to control.

Who Should Attend?

• Managers and department heads across institutions and companies.
• Employees in management departments responsible for evaluating information and issuing judgments that lead to decisions.
• Business Administration students and graduates preparing to take on managerial responsibility.

Knowledge and Benefits:

By the end of the programme, participants will be able to:

• Engage confidently in creative and critical thinking processes when facing workplace problems.
• Identify problems accurately and design solutions that fit the organisation's real needs.
• Apply balanced, creative methodologies to reach sound administrative decisions.
• Recognise recent trends in management and how they shape modern decision-making.
• Build a practical action plan that turns creative thinking into measurable results in their own work area.

Module 1: Why Decisions Matter More Than Ever

• The central role of decision-making in every administrative function.
• How administrative review and successful decisions drive company performance.
• A quick look at management's purpose and objectives as the frame for good decisions.

Module 2: Framing the Problem Before Solving It

• Spotting the visible symptoms of a problem and tracing them to root causes.
• Tools for identifying and analysing problems accurately.
• Common factors that make problems harder to solve if ignored early.

Module 3: Thinking Styles, Creativity and the People Around You

• Personal thinking patterns and how colleagues influence judgment.
• Triggers of creativity and how to channel expert input into workable ideas.
• Positive thinking and communication methodologies that support better decisions.

Module 4: From Options to Action

• Evaluating the feasibility of ideas through critical thinking.
• Choosing between decision-making styles and applying them consistently.
• Building a working action plan, following up, and evaluating its effectiveness.

Module 5: Management Trends and the Successful Manager

• Recent trends in management and their relationship to other sciences.
• Qualities of a successful manager and their ability to resolve problems quickly and accurately.
• How companies use administrative decisions to fuel continuous development.