Every patient walking into a hospital, clinic, or pharmacy expects one thing above all: care that meets a dependable standard, whatever their diagnosis or the size of the facility they visit. That expectation is exactly what quality frameworks in the health sector exist to protect, and it is the starting point of the Training Course on Raising Quality Standards in Healthcare Services offered by the Arab British Fellowship Training Academy.

Because health, whether delivered by a government body or a private provider, remains one of the most closely watched sectors in any country, its quality standards have to reach across every layer of the system: the tools, materials and medical supplies in use, the medical staff providing care, and even the administrative teams running operations behind the scenes, many of whom never studied medicine yet still shape how the whole system performs.

Who Should Attend?

• Doctors, pharmacists, nurses and medical assistants who graduated from medical colleges or institutes.
• Staff working across public and private hospitals and clinics.
• Managers running health centers.
• Laboratory and pharmaceutical-factory personnel.
• Anyone planning to move into the health field, in any of its departments.

What Participants Will Be Able to Do

• Explain the concept, dimensions, standards and criteria of quality, and describe the mandate and responsibilities of a Health Standards & Compliance office.
• Apply Core Standards for health services and run assessments based on them, including building an M&E plan for quality improvement.
• Advocate for a "patient-centeredness" approach and describe how quality gets institutionalized within health services.
• Use an effective conceptual framework to design an overall health-improvement system and plan strategically for it.
• Develop and assess clinical practice guidelines, and strengthen the people side of the quality-improvement process.
• Apply the components of the Quality Toolkit and describe the "Ideal Clinic" concept.

Module 1: Why Quality Matters in Healthcare Delivery

• Conceptualizing health care quality and its dimensions.
• Leadership's role in driving a quality agenda.

Module 2: Measuring and Monitoring Performance

• Monitoring & evaluation and key indicators.
• Client satisfaction surveys and the lot quality assurance method.

Module 3: Putting the Patient at the Center

• Patient-centeredness and models of care.
• Regulatory control (OHSC) and organization of service delivery.

Module 4: Building and Sustaining Quality Systems

• Quality management systems and strategic planning for quality.
• Developing and implementing clinical practice guidelines.

Course Locations:

The course runs across Egypt, Jordan, Malaysia, Turkey, England, France, Italy, Germany, Sweden, Austria, Denmark, Australia and the United States, at times and places that fit your schedule.

Delivery Formats:

• Group training at Academy centers.
• One-on-one training.
• Field and hands-on training on an advanced curriculum.
• Theoretical training in dedicated Academy halls.

Certification:

Participants who complete the course receive a certificate accredited by the Arab British Fellowship Training Academy.

Note:

• We can deliver this course at the time and place that suits you.
• This course is also offered to a senior audience, at a high standard — contact the Academy's team for details.