Stepping into a quality management role for the first time can feel overwhelming — suddenly you're expected to speak the language of ISO 9001, manage auditors, and report to senior leadership, often with little formal handover. This training course from the Arab British Fellowship Training Academy is built specifically for that moment, giving newly appointed quality managers a fast, practical route to competence.

Across the program, participants work through the real responsibilities of the role: interpreting ISO 9001 requirements, managing documentation, running internal audits, and communicating quality performance upward and across departments. By the end, delegates leave with a working command of the quality management system rather than just a checklist of terms.

Who Should Attend

• Newly appointed quality managers or staff recently handed quality responsibilities.
• Professionals expecting to take on a quality management role in the near future.
• Managers with some experience who want a structured refresher on ISO 9001 practice.

What You Will Gain

• A clear picture of the quality manager's role and where it fits within senior management.
• Practical ability to read, apply, and analyze ISO 9001 requirements.
• Stronger communication skills for dealing with auditors, colleagues, and leadership on quality matters.
• A working method for setting up and running a quality management system from scratch.
• Self-awareness of remaining knowledge or skills gaps — and how to close them.

Module 1: The Quality Manager's Role in Practice

• Core responsibilities entrusted to a newly appointed quality manager.
• How quality work contributes to senior management's own responsibilities.
• Building a customer-focus mindset from day one.

Module 2: Making Sense of ISO 9001 Requirements

• Reading and interpreting the requirements of the ISO 9001 standard.
• The process approach as the foundation of the quality management system.
• Identifying, creating, and maintaining the documented information the QMS requires.

Module 3: Running the Internal Audit Process

• Planning and managing internal audits from start to finish.
• Designing an effective, risk-based audit program.
• Spotting non-conforming activities and reporting them clearly.

Module 4: Data, Corrective Action and Management Review

• Collecting and analyzing performance data tied to QMS effectiveness.
• Making corrective actions genuinely effective rather than symbolic.
• Preparing meaningful input for the management review process.

Module 5: Working with External Auditors and Stakeholders

• Understanding the external evaluation and certification process.
• Building an effective, professional relationship with external auditors.
• Communicating quality activities and results to senior management and colleagues.

Module 6: Common Challenges for New Quality Managers

• Typical obstacles new quality managers face — and how experienced managers overcome them.
• Practical improvement methods and where each one applies best.
• Building a personal action plan for the first months in the role.