Why do some hospitals see faster recoveries, fewer complaints and lower error rates than others with comparable budgets and equipment? Much of the answer lies in how systematically a hospital manages quality. Because healthcare institutions sit at the core of individual and public health, the quality of their services has a direct effect on recovery rates and illness prevention, and ultimately on how much a healthy population can contribute back to its community.

This course from the Arab British Fellowship Training Academy introduces Total Quality Management (TQM) as applied specifically to hospitals and other healthcare institutions. The same principles that drive quality in industrial organizations, putting the customer first, pursuing continuous improvement, and engaging every employee in the organization's goals, apply directly to clinical and administrative work inside a hospital, and this course shows participants how to put them into practice.

This course is designed for:

• Hospital staff at every level, especially quality specialists.
• Employees working in quality assurance and human resources departments.
• Department heads and owners of small and medium-sized healthcare businesses.
• Anyone involved in health management and administration.

By the end of this course, participants will be able to:

• Explain why total quality management matters for keeping pace with technological and social change, and for meeting patients' current and future needs at a reasonable cost.
• Put the patient at the center of every hospital activity and system, and pursue every possible means of patient satisfaction.
• Involve doctors, nurses, administrators and all relevant hospital staff in growth plans, and build effective teams around shared quality goals.
• Base quality decisions on statistical data and facts rather than assumptions, and design systems that push error rates toward zero.
• Strengthen staff loyalty and sense of belonging by addressing the psychological, financial and social factors that affect them inside and outside the hospital.

Module 1: Foundations of Management — History, Organization and Core Functions

• Defining management and health management as distinct but related fields.
• Tracing the historical development of management as a discipline.
• Understanding organization as a management function, and how it supports the rest of management's core functions.

Module 2: Quality Concepts and Its Branches

• What total quality management means, and how it differs across its various branches and definitions.

Module 3: Building a Quality-Oriented Organization and Reaching Quality Standards

• The practical steps an organization takes to become quality-driven.
• Quality standards themselves, and the stages an organization passes through to reach them.

Module 4: The Importance and Objectives of Quality in Health Services

• Why quality matters specifically within health services, as opposed to other sectors.
• The objectives that total quality management pursues inside health services.

Module 5: Organizational Structure and Medical Staff Development

• How to develop the hospital's administrative organizational structure alongside its medical staff.

Module 6: Evaluating and Developing the Workforce

• Assessing the workforce a hospital requires against the workforce it actually has available.
• Evaluating quality, qualifications and skills relevant to each position.

Module 7: Assessing Strengths and Weaknesses, and Rolling Out Development Programs

• Identifying areas of strength and shortcomings within the total quality management process.
• Implementing development programs to address the gaps identified.

Module 8: Course Locations, Delivery Formats and Certification

• Courses are held in Egypt, Jordan, Malaysia, Turkey, England, France, Italy, Germany, Sweden, Austria, Denmark, Australia and the United States.
• Sessions are scheduled at a time and place that suits your work and availability.
• Delivery formats include group training at Academy centres, individual training, hands-on field training within an advanced curriculum, and classroom-based theoretical training in dedicated halls.
• Participants who complete the course receive a certificate from the Arab British Fellowship Training Academy.
• The course can also be delivered at a time and place of your choosing, with a premium format available for senior figures — contact the Academy's team for details.