Being placed in a leadership position and actually being able to lead are two very different things. Organisations today operate in what's often called a VUCA world — volatile, uncertain, complex, and ambiguous — and the managers who thrive in it are the ones who keep developing deliberately rather than relying on the title on their business card. This Arab British Fellowship Training Academy course is built around that gap: the difference between managing a position and leading people through it.

Administrative development is a structured process that ensures organisations have the competent managers they need now and in the future, while giving existing managers real opportunities to grow and preparing the organisation's leadership pipeline. Through this course, participants build the practical skills of goal-setting, time management, relationship-building, and crisis leadership that turn an employee into someone capable of successfully leading their organisation.

Who Should Attend?

• Managers and owners of government and private companies.
• Directors of VIP offices in public administration, and heads of first-line administrative departments.
• Branch office managers and all administrative secretaries.
• Anyone involved in managing VIP business affairs.

Programme Objectives

By the end of the programme, participants will be able to:

• Understand different leadership and management styles and how to invest in individuals.
• Analyse, evaluate, and apply contemporary theories in leading individuals and groups.
• Identify innovative ways of solving work-related problems and apply modern leadership styles in practice.
• Handle strategic management and planning, and deal with individuals according to their social, cultural, and political background.
• Apply time-management and meeting-organisation concepts within executive and administrative secretarial work.
• Use modern European approaches and technological tools to shorten administrative procedures and speed up business completion.

Module 1: Why Administrative Development Matters Now

• Definition and importance of administrative development.
• Key issues and areas of administrative development within organisations.
• Common problems organisations face, and topics for developing the organisational structure.

Module 2: Management vs. Leadership — Know the Difference

• Definitions of management and leadership, and the difference between them.
• Traits and skills of a successful leader.
• Core leadership skills: goal-setting, adaptability, continuous development, social intelligence, strategic thinking, crisis management, listening, and organisation.

Module 3: Planning That People Actually Follow

• Setting goals aligned with the company's strategic and business plan.
• Identifying the role of stakeholders in effective planning.
• Discussing goals and plans directly with the work team.

Module 4: Time, Communication, and Building Real Work Relationships

• Delegation as a tool for optimal time use, and challenges to effective time management.
• Specifications of effective workplace communication and its impact on managing time.
• Characteristics of effective work relationships, personal communication methods, emotional intelligence, and the challenges of building them.

Module 5: Leading in a VUCA World

• Origins and characteristics of the VUCA world.
• Tips for leading effectively within it, and developing the work team's skills.
• Developing risk-management plans, encouraging innovation, and dealing with resistance to change.

Module 6: Supervisory Skills That Turn Employees Into Leaders

• Understanding and practising the keys to supervision and leadership.
• Motivating employees and using their abilities, appropriate delegation, and effective questioning.
• Moving from an employee mindset to a leadership role with professionalism and effectiveness.

Module 7: Putting It Into Practice

• Drawing and developing goals, supervising performance, and communicating within the team.
• Foundations of review and evaluation, and skills for handling work pressure.
• Creativity in dealing with sudden changes, and applying modern time-management tools and technology to speed up work — reinforced through practical applications and case studies.