Hiring the right person is only step one. The moment a new employee can handle their job independently, a much harder question takes over: how do you keep that performance strong, and growing, for years afterward? That ongoing work is what performance management actually is, and it rarely gets the deliberate attention it deserves.

This course treats performance management as a daily discipline rather than an annual event. It covers the tools HR teams use to gather honest feedback, run reviews that lead somewhere, turn around underperformance before it becomes a bigger problem, and benchmark a company's results against where it needs to be, all of it aimed at keeping people productive while helping them grow into their full potential.

What You Will Gain

• Ways to strengthen and increase the effectiveness of performance management systems.
• How to select and apply the right performance management tools.
• How to plan learning, training, and development requirements around performance goals.
• An understanding of talent identification and management.
• How to support employees in developing and planning their careers.
• Ways to raise return on investment through better performance practices.
• How to run regular performance discussions covering coaching, guidance, and feedback.

Who Should Attend

• Managers of private and public companies.
• Managers responsible for HR performance policies and procedures.
• Executives who want a deeper understanding of performance management.
• HR managers, including executives who run teams and conduct performance interviews.
• Graduates and anyone interested in the field.

Module 1: From Hiring to High Performance, Why This Matters

• Defining performance management and where it fits within HR processes.
• Connecting organisational goals with individual and team performance.
• The value of building a learning, training-driven organisation.

Module 2: Feedback, Coaching and the Tools That Make It Work

• How to give and receive feedback effectively.
• Gathering and using 360-degree feedback reports.
• Preparing a balanced scorecard and coaching for performance.
• Handling stress that comes with performance conversations.

Module 3: Running a Performance Review That Actually Works

• Clarifying the real purpose of a performance evaluation.
• Preparing for, managing, and following up on the review meeting.
• Setting key performance indicators and SMART goals.
• Building personal and continuous professional development plans.

Module 4: Turning Around Weak Performance

• Building a positive manager relationship as a foundation for improvement.
• Identifying poor performance and diagnosing its causes.
• Addressing performance gaps and managing conflict along the way.
• Applying the company's discipline policy fairly and consistently.

Module 5: Benchmarking Your Company's Performance

• The value of benchmarking against other companies.
• How to run a benchmarking exercise, step by step.
• Working toward positive organisational change.
• Evaluating your company using SWOT and PESTEL analysis.

Module 6: Delivery Formats

• In-house training within your organisation.
• Individual coaching or group training sessions.
• Hands-on, practical training exercises.