Ask any HR professional what their day actually looks like, and "executing tasks correctly" rarely covers half of it. The role sits at the intersection of people, systems, and numbers, which means it demands a wider mix of skills than most job descriptions let on.

This course maps out that full skill set: the organisational discipline to keep files and time under control, the ability to juggle several things at once, and the negotiation, listening, and communication skills needed to sell a plan and bring people on board. It closes with the softer edge of the job, workplace tact and the empathy that comes from earning people's trust, because technical knowledge alone rarely makes an HR professional effective.

What You Will Gain

• The skills needed to manage human resources effectively day to day.
• A clear view of the HR professional's role within the organisation's structure.
• The competencies that distinguish successful HR officers, and how to develop them.
• The ability to identify organisational structures and contribute to building better ones.
• How to define HR system requirements and produce reports using charts and models.
• The skills to manage legal employee documentation and build a staff handbook.

Who Should Attend

• Managers in both private and public institutions.
• HR managers and executives.
• Staff working within the HR department.
• Graduates and anyone looking to build their skills in human resource management.

Module 1: What the Modern HR Role Actually Involves

• Core roles and responsibilities of HR administrators.
• A look at the HR administrator's job description and position within the department.

Module 2: Building and Proving Your HR Competencies

• Professional qualifications as a competitive advantage.
• Technical and behavioural competencies of a successful HR administrator.
• Assessing and developing your own competencies, and how the HR role has evolved.
• Certifications available to HR professionals.

Module 3: Organisational Structures Every HR Professional Should Read

• Definitions, purpose, and types of organisational structures.
• Advantages and disadvantages of different structures, with real examples.
• Tools used to map structures, including Microsoft Visio.

Module 4: Running HR Information Systems Day to Day

• How HR information systems (HRIS) have evolved, and their core functions.
• Defining system requirements and building evaluation criteria.
• Assessing current HR systems, with a live, practical demonstration.

Module 5: Turning HR Data into Reports and Metrics

• Research terminology and techniques behind HR measurement.
• The most commonly used HR metrics and how to calculate them.
• Recruitment, retention, compensation and benefits, and training and development metrics.

Module 6: The Personal Skillset That Makes HR Work

• Organisational skills and multitasking.
• Negotiation, listening, and conversation skills.
• Workplace tact and empathy built through earning trust.