An employee's day-to-day performance and an organisation's overall results are tied together more tightly than most managers assume - which is exactly why setting goals and running evaluations clearly and accurately isn't optional. Direct managers, in particular, make or break any performance system just by how consistently they apply it.

This course from the Arab British Fellowship Training Academy is aimed at HR officers and executive managers who shape performance policy day to day. It builds the practical skills to run performance systems effectively, apply the right tools, manage talent and motivation, and deal honestly with underperformance, while keeping an eye on the return that good performance management actually delivers.

Who Should Attend?

• Managers responsible for HR performance management policies and procedures.
• Executive managers who want a deeper understanding of performance management, and HR department staff.
• Anyone leading a team and running performance evaluations, plus graduates interested in the field.

By the End of the Course, Participants Will Be Able To:

• Increase the effectiveness of performance management systems, and identify and apply the right tools for the job.
• Plan and manage learning, training and development requirements, and support employees in planning their careers.
• Identify and manage talent, run regular performance-cycle discussions - coaching, mentoring, feedback and evaluation - and set clear development plans.
• Build the techniques needed to keep job performance respectful, build relationships, and resolve conflict when it comes up.
• Increase return on investment (ROI) through better-managed performance.

Module 1: Why Performance Management Matters

• What performance management actually means, and the HR processes that make it work.
• Building an effective performance evaluation system from the ground up.

Module 2: Aligning Goals Across the Organisation

• Connecting organisational, team and individual goals to real development.
• The benefits of building a learning, training and developmental organisation.

Module 3: The Performance Manager's Toolkit

• How to give and receive feedback well, and how to collect and use 360-degree feedback reports.
• Preparing a balanced scorecard, and the role of ongoing performance training.

Module 4: Running Evaluation Meetings That Work

• Clarifying the real purpose of a performance evaluation.
• Preparing for, managing, and following up on evaluation meetings.
• Setting key performance indicators (KPIs) and SMART goals.

Module 5: Development Plans and Handling Pressure

• Building personal development plans and continuous professional development (CPD).
• Practical techniques for managing stress in a high-performance environment.

Module 6: When Performance Falls Short

• Taking a positive, authority-based approach as a manager.
• Identifying poor performance and its root causes, and addressing it directly.
• Managing conflict, and applying the organisation's disciplinary policy fairly.

Module 7: Benchmarking Your Organisation

• The value of performance testing against other organisations, and how to actually run one.
• Working toward positive organisational change.
• Evaluating your organisation using SWOT analysis and general external-environment models.