When HR decisions are made case by case with no written reference, two employees in the same situation can end up treated completely differently — and that inconsistency is where disputes, low morale and legal exposure start. A written policies manual is what keeps HR decisions predictable, defensible and fair.

This course from the Arab British Fellowship Training Academy guides participants through building that manual from the ground up, covering recruitment and hiring, training and development, performance management, rewards, employee conduct, discipline, and occupational health and safety, while keeping every policy aligned with local and international law.

Using practical tools and ready-to-adapt templates, participants leave with a complete, flexible HR manual that supports organisational stability and can be updated as legal and organisational conditions change.

• HR managers and policy and procedure officers.
• Executive leaders and administrative managers in organisations.
• HR consultants and organisational procedure developers.
• Employees responsible for implementing and monitoring HR policies.

Target Audience

By the end of the programme, participants will be able to:

• Design a comprehensive HR policies manual from scratch.
• Draft clear, practical policies that comply with applicable laws.
• Manage HR processes related to recruitment, development and performance more effectively.
• Promote fairness and transparency across the workplace.
• Apply practical tools and templates that make policies easy to implement.

Module 1: The Business Case for a Policies Manual

• Why written policies matter in a modern workplace and how they relate to strategy.
• Local and international labour laws and regulations that policies must respect.
• Compliance standards, workplace ethics and the legal challenges of drafting policies.

Module 2: Policies for Bringing People In — Recruitment and Hiring

• Job advertising and talent acquisition processes.
• Candidate selection standards and running effective interviews.
• Employment contracts, their types and legal documentation.

Module 3: Policies for Growing People — Training and Development

• Identifying training needs aligned with organisational strategy.
• Designing ongoing professional development programmes.
• Evaluating training's impact on individual and team performance.

Module 4: Policies That Drive Performance — Evaluation and Rewards

• Setting measurable performance indicators and running periodic evaluations.
• Giving feedback that drives continuous improvement.
• Structuring salaries, benefits and incentives, and linking them to organisational goals.

Module 5: Keeping Order — Conduct, Discipline and Workplace Safety

• Establishing acceptable workplace behaviour standards and disciplinary procedures.
• Managing conflicts and resolving disputes professionally.
• Workplace safety standards, employee and management responsibilities, and emergency preparedness.

Module 6: Writing the Manual — Structure, Style and Approval

• Organising content and indexing policies for clarity and usability.
• Using a formal, practical writing style that is easy to apply.
• Approving the manual and setting a schedule for periodic review.

Module 7: Making Policies Work — Rollout and Ongoing Updates

• Training employees on new policies and providing application guidelines.
• Monitoring compliance and performance against the written policies.
• Updating policies in line with organisational and legal developments.