Employees start forming an opinion about an organization's culture before they even sign their contract — and that first impression shapes how engaged and loyal they become. Getting it right is not accidental; it is the deliberate work of employee relations.

Arab British Fellowship Training Academy designed this course for professionals who manage that work: developing, implementing and analyzing the relationship between employers and employees, preventing disputes before they escalate, and building the policies that make people feel trusted, secure, and part of something real.

Who Should Attend?

• Employee Relations specialists, HR personnel and HR experts.
• Leaders, managers and line managers responsible for teams.
• OD and independent consultants working with people and culture.

What You Will Be Able to Do:

• Review the HR function within your organization and identify where to add value.
• Act as an effective communication channel between employees and management.
• Analyze performance and give constructive feedback that actually improves it.
• Build a healthy work culture that increases productivity and reduces turnover.
• Design fair, consistent policies that treat employees equitably.
• Handle difficult employees and situations, taking disciplinary action when necessary.

Module 1: Culture Starts Before Day One

• The real role of an ER specialist, beyond conflict resolution.
• ER's ownership of building an inclusive, values-aligned culture.

Module 2: The Daily Toolkit of an ER Professional

• Communication, team building, coaching and consulting skills.
• Balancing formal processes with informal conversations that build trust.

Module 3: Onboarding — Where Employee Relations Begins

• Managing the employee experience before and during hiring.
• Guidance, buddy coaching, and avoiding early overwhelm for new hires.

Module 4: Standing Between Management and the Workforce

• Top-down communication, fair treatment, and meritocracy.
• Resource management, growth opportunities, diversity and inclusion.

Module 5: Linking Engagement to Performance

• Using models like MARS to connect engagement with performance outcomes.
• Giving constructive feedback and documenting major incidents properly.

Module 6: Technology, Policy and Continuous Skill-Building

• Tools and software that make ER data management efficient.
• Training, job rotation and employee exchange programs that build skills.