A bank branch runs on far more than transactions at the counter. Sales targets need to be met, staff need guidance and motivation, budgets need to be respected, and regulations need to be followed — every single day, without exception.

This training course from the Arab British Fellowship Training Academy looks at banking management from that operational angle: how branch performance is evaluated and driven, how teams are trained and guided, and how compliance, budgeting, and safety are kept in balance with profitability.

Who should attend?

Bank managers and senior officials, and anyone interested in understanding how banking operations are managed at branch level.

What you'll be able to do

• Evaluate sales performance against targets and deadlines, and understand the branch's role as a financial intermediary
• Formulate and implement market plans, and train and guide staff effectively
• Keep operations compliant with regulations while managing budgets and applying safety measures
• Balance day-to-day operational demands with the branch's profitability goals

Module 1: Driving Branch Performance

• Evaluating sales reports against targets and deadlines.
• Ensuring the branch contributes to overall company profits.
• The branch's role as a financial intermediary.

Module 2: Planning, Training and Motivating the Team

• Formulating and implementing market plans.
• Training and guiding staff.
• Motivating employees to perform.

Module 3: Compliance, Budgeting and Safety Discipline

• Staying compliant with relevant laws.
• Managing the budget responsibly.
• Applying safety measures consistently.