A single missing signature in a personnel file, or a recruitment decision taken without a clear process, can expose an organisation to real legal and financial risk. This Training Course by the Arab British Fellowship Training Academy takes a hands-on look at the three areas where HR teams are tested every day: keeping personnel records accurate and legally sound, hiring the right people through a defensible process, and managing the day-to-day relationship between the organisation and its staff.

Rather than treating human resources as a purely administrative function, the course positions HR practice as a governance tool that protects both the organisation and its employees. Participants leave with practical checklists and decision frameworks they can apply immediately in their own departments.

Who Should Attend?

• HR officers responsible for personnel files, recruitment, or employee relations.
• Line managers who take part in hiring or disciplinary decisions.
• Administrative staff handling confidential employee data.
• Anyone preparing to move into a people-management role.

By the end of the course, participants will be able to:

• Recognise the legal risks of poor recordkeeping and apply data protection principles to personnel files.
• Run a recruitment and selection process that is fair, documented, and defensible.
• Handle workplace complaints and disciplinary matters without breaching due process.
• Tell the difference between disciplinary, grievance, and accreditation procedures.
• Support new hires through a structured onboarding and personal development plan.
• Apply the basics of labour law relating to health, safety, equal opportunity, and diversity.

Module 1: Managing Everyday Employee Relations with Confidence

• Setting up employee relations processes from day one.
• Conducting interviews and handling workplace complaints professionally.
• Applying disciplinary actions and engagement practices consistently.
• Working within the organisation's personnel code.

Module 2: Hiring the Right People Through a Defensible Process

• Understanding why recruitment quality shapes the rest of the work cycle.
• Structuring the recruitment and selection process, from bid submission to referrals.
• Evaluating candidates objectively and documenting decisions.
• Building a personal development plan for new hires.

Module 3: Protecting the Organisation Through Accurate Records

• Establishing and maintaining accurate manual and computerized personnel records.
• Applying the Data Protection Act 1998 to staff files.
• Setting policy for staff IT software, email, and internet use.