A disagreement over a contract clause rarely starts as a legal battle. It usually starts small — a missed deadline, an unclear scope, a price nobody agreed on in writing — and it only escalates into a costly dispute when nobody manages it properly from the outset. Professionals across the private and public sectors need the skills to catch these situations early and steer them toward a fair, fast resolution.

This specialized course from the Arab British Fellowship Training Academy equips participants with the practical and legal knowledge needed to manage disputes and claims systematically, covering negotiation, mediation, and arbitration, how to prepare and document a claim properly, and how to assess legal risk and apply solutions that avoid escalation while protecting business and administrative relationships.

Who Should Attend?

• Lawyers and legal consultants specializing in disputes and claims.
• Contract, project, and executive managers in large organizations.
• Staff in legal departments who handle dispute and claim cases directly.
• HR professionals and anyone looking to build their knowledge of dispute resolution.

Knowledge and Benefits

By the end of the course, participants will be able to:

• Understand how disputes and claims are managed and resolved across different work environments.
• Assess and submit claims using the right legal tools, backed by solid documentation.
• Apply negotiation, mediation, and arbitration to resolve disputes effectively.
• Manage claims related to contracts and agreements professionally, from first notice to resolution.

Module 1: How a Small Disagreement Becomes a Costly Dispute

• The fundamental differences between a claim and a dispute.
• The most common causes of disputes in contracts and projects, from ambiguous terms to delays.
• How disputes affect an organization's time, money, and reputation.

Module 2: Making Sense of Dispute Types

• Contractual disputes versus execution disputes.
• Administrative, commercial, and financial disputes.
• Negotiable disputes versus disputes headed for court.

Module 3: When a Claim Arises, and When It Escalates

• The general framework governing contractual claims.
• Regulatory requirements for a claim to be accepted.
• How the terms of a contract relate directly to the claim submitted.

Module 4: Building a Claim That Holds Up

• The components of a precise technical claim.
• Preparing financial claims and their supporting attachments.
• Linking the reasons behind a claim to the documentation that backs it.

Module 5: Documenting Everything, Properly

• The types of supporting documents a claim needs.
• Keeping a clear chronology of documents and events.
• Recording correspondence, reservations, and technical reports as you go.

Module 6: Resolving Disputes Without Going to Court

• Direct negotiation between the parties involved.
• Mediation and voluntary arbitration.
• Drafting memoranda of understanding and interim settlement solutions.

Module 7: When It Has to Go Formal

• Resorting to institutional or ad hoc arbitration.
• The stages of litigation in contractual disputes.
• Enforcing arbitral or judicial rulings once they are issued.

Module 8: Building an Internal System for Handling Claims

• Setting up an internal claims and disputes committee.
• Procedures for receiving and reviewing claims.
• Internal escalation rules for when a claim needs to go further.

Module 9: Governance and Risk in Dispute Management

• Managing the risks that arise from claims.
• Assessing the financial and legal impact of a dispute.
• Recording disputes within the organization's broader governance systems.