The Arab British Fellowship Training Academy offers a course in Pharmacies and drug Stores Management, to anyone who finds themselves in need of comprehensive and integrated qualification within their field of work in pharmacy and drugstore management. 

Pharmacy management is one of the important matters in the health sector, especially those pharmacies directly linked to hospitals or large pharmacies that contain more than one branch, and government pharmacies, but in general all pharmacy management work, whether private or public, is similar, except that it differs in subsidiary administrative matters, including how to apply profitability strategies and increase the profitability of each pharmacy or drugstore.

Who Should Attend?

• Technical managers in public and private pharmacies and hospital pharmacies.
• Pharmacy owners.
• Drug warehouse and store managers.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• The concept of pharmacy management and its role in providing healthcare.
• The organizational structure of pharmacies and drug stores.
• How to plan effective inventory management strategies.
• Inventory control techniques and reducing loss.
• Managing the supply chain of medicines from suppliers to consumers.
• Customer service skills and effective communication with patients.
• Identifying risks associated with drug management and providing appropriate solutions.
• Software and technological tools used in pharmacy management.
• How to collect and analyze data related to drug sales and inventory.

• Pharmacy Management Basics
  • Definition of pharmacy management and its role in the health system.
  • The difference between public and private pharmacies and pharmacies within hospitals.
  • The importance of inventory management in pharmacies.
• Organizational structure of the pharmacy
  • Definition of the organizational structure of the work team in pharmacies.
  • Identification of the different roles and responsibilities (pharmacists, assistants, administrative staff).
  • The importance of training and professional development for the work team.
• Inventory management basics
  • Definition of inventory management and its importance in pharmacies.
  • Types of inventory (drugs, medical equipment, supplies).
  • How to assess inventory needs.
• Inventory control techniques
  • Strategies to reduce waste and dispose of expired drugs.
  • JIT (Just-In-Time) system for inventory management.
  • Demand forecasting and data analysis techniques.
• Inventory management systems
  • Identification of available software and inventory management systems.
  • How to implement an electronic inventory management system.
  • Data analysis to evaluate performance and improve operations.
• The concept of the supply chain
  • Definition of the supply chain and how it works in the pharmaceutical industry.
  • Basic elements of the supply chain (suppliers, transportation, storage, distribution).
  • Challenges facing the pharmaceutical supply chain.
• Supplier Management
  • How to choose the right suppliers for medicines.
  • Strategies for negotiating with suppliers and improving relationships.
  • Evaluating supplier performance and improving quality.
• The importance of customer service
  • The role of customer service in enhancing the patient experience.
  • How to build good relationships with patients and the community.
  • The importance of effective communication.
• Pharmacy marketing foundations
  • Understanding the pharmacy's target market.
  • Traditional and digital marketing strategies.
  • The importance of pharmacy branding.
• Sales techniques
  • Consultative selling skills in pharmacies.
  • How to use promotions to increase sales.
  • Strategies for reducing waste and increasing returns.
• Market and competition analysis
  • How to conduct a SWOT analysis for a pharmacy.
  • Study the competition and identify opportunities and challenges.
  • Data collection and market analysis tools.
• Performance evaluation and continuous improvement
  • How to regularly evaluate the performance of a pharmacy.
  • Strategies for improving processes and procedures.
  • The importance of feedback from patients and employees.
• Using technology
  • Reviewing software and technological tools used in pharmacy management.
  • How technology contributes to improving operations.
  • Artificial intelligence applications in pharmacy and drug store management.